Precautions & Appointments due to COVID-19
We are following the protocols of the Responsible RestartOhio program outlined by Governor Dewine. As you prepare for your upcoming appointment at Mayfield, we want you to know about the precautions we are taking to protect your health as well as that of our staff and physicians. We're all in this together — to slow the spread of COVID-19 as we resume "normal" business.
We currently offer three types of appointments: in-person visits, phone visits, and video visits.
Fewer Patients & Visitors
- To maintain social distancing, we will limit the number of patients scheduled for in-person office visits. Please keep 6 feet apart from other people.
- Patients are permitted to bring only one person with them to the appointment. No one under 16 is permitted.
Masks & Sanitizing
- Everyone should wear a face mask when coming to our office. A homemade mask is fine as long as it covers your nose and mouth.
- Patients who are unable to wear a mask may not be seen in our office at this time. We would be happy to reschedule the appointment as a video visit, if you prefer.
- Our exam rooms are sanitized after each patient visit, and all high-touch areas in our offices are sanitized multiple times a day.
- Hand washing is very effective against viruses. You may be asked to wash your hands before and after your visit.
Reschedule if Sick or Exposed
- Check your temperature at home before you come. If it's above 100.4, please reschedule your appointment.
- If you, or anyone you have been around, have had a fever, shortness of breath, or dry cough, you must reschedule your appointment.
- We will not charge you for cancelling your appointment.
We offer telephone appointments to new and existing patients who prefer not to come into the office and are uncomfortable with telehealth video technology or are unable to obtain reliable internet access.
VIDEO VISITS (TELEHEALTH)
Telehealth involves the use of secure video technology to care for patients remotely. The live video visit may be used for diagnosis, review of medical images, or follow-up. Mayfield uses the Doxy.me (doc see me) telehealth system. Below is information about how Doxy works, how to check in, and the benefits / limitations of a telehealth visit. To ensure your smartphone and Internet connection are optimal, you can run a test at https://doxy.me/precall-test/ .
How Doxy Works
The day of your telehealth appointment, the medical assistant will call you about 10 minutes before the appointment time to verify you are using a smartphone and ask some details about your condition. They will then send you a text message with a link to join the provider's waiting room. If delays occur, we will call with updates about your wait time.
No need to download software or create an account. Just use a browser on a smartphone or computer with a camera and microphone. Once you are checked in, the care provider will start the video call and you will speak face-to-face.
Doxy.me adheres to HIPAA and GDPR data privacy requirements. The connection is private and secure. All data is encrypted, your sessions are not recorded, and none of your information is stored in Doxy.
TO CONTACT US
We are experiencing high call volumes and do not want you to be inconvenienced with a long wait. If you are a patient who has a question or concern, please email us at MayfieldCares@MayfieldClinic.com. One of our staff will contact you as soon as we can, but no later than one business day after your message.
If your issue is urgent or life threatening, please call 911.
We will do our best to answer your questions and concerns. We appreciate your cooperation and hope that you and your family can remain safe and healthy during this challenging time.
Communicating with your doctor
My Mayfield is our online patient portal where you can receive secure email from the doctor's office, request medication refills, and view your chart summary.
You must be registered in our system to obtain a PIN number. Talk to one of our Access Coordination Specialists about our online services.