Careers

The Mayfield Clinic has long been recognized for its commitment to the people who work here. Mayfield challenges associates to exceed the expectations of the patients and referring physicians we serve, and empowers them with the resources to do so.

The Mayfield Experience

Mayfield seeks the brightest and most qualified individual for each position it fills. Associates are challenged to continuously improve services and processes in which they are involved. Our physicians are some of the most respected specialists in their fields, and they demand excellence on a daily basis. The successful associate is motivated by this drive, and is rewarded for demonstrated quality, commitment to excellence, follow through, and teamwork. Each associate must commit to the mission and core values of the Mayfield Clinic.

What you can expect from Mayfield 

Our associates enjoy pleasant work environments and flexible work schedules, competitive salaries and benefits, robust profit sharing/401k retirement planning. Mayfield provides recognition and rewards programs, associate activities and honors programs, and generous holiday/vacation schedules. Mayfield conducts associate satisfaction surveys every 3-5 years and employs action teams to respond to any issues or problems identified during this process.


Location: Rookwood
Reports To: Mike Galvin, VP, Integrated Services
Status: Full-time
Posted: 06.18.2019

Responsibilities

Data & Operations Analyst Role

The Data and Operations Analyst will be responsible for supporting cross-functional teams with a demonstrated understanding of the concepts of the process related to high quality quantitative and qualitative analysis. This role must strive to understand their data domain and show advances in their technical skills related to data management, data interpretation and data translation. The candidate must be self-motivated with a strong attention to detail.

  • Identifies patterns and trends in data sets and analyzes results then reports the results back to relevant members of the organization.
  • Interprets and communicates analytical insights.
  • Performs complex research and analysis from a variety of sources; including operational data, metrics and healthcare outcomes.
  • Improves workflow and assists in the development of standardized processes.
  • Conducts analyses and research based on operational, economic and/or financial data in order to evaluate potential operational changes and/or design new approaches and methodologies.
  • Builds a good business case for making a change to current practices, programs or procedures.

Salesforce Business Analyst Role

The Salesforce Business Analyst is part of the Information Systems team that supports the Salesforce platform. This position is the liaison between Management, Information Systems, Compliance, Accounting, Clinical Operations and end users. This role will troubleshoot and work with end-users to ensure that applications meet their needs and keep pace with changes in program operations, policies and/or procedures.

  • Daily administration and support of the Salesforce database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validation.
  • Works with management, Salesforce governance team, and end-users to create and manage complex workflow rules, data validation, and triggers.
  • Carries through with implementation and evaluation of Salesforce business process changes of moderate to high complexity.
  • Develops and creates customized reports and dashboard.
  • Logs and tracks identified system problems through resolution.
  • Data administration: mass import of records, duplicate maintenance, mass updates of records.

Job Requirements

Education/Experience

  • College degree or equivalent work/technical experience
  • Bachelor's degree in Mathematics, Statistics, Operations Research or Business
  • Master's in Business or Health Administration preferred

Qualifications:

  • Experience in data models and reporting packages
  • Ability to analyze large data sets
  • An analytical mind and inclination for problem-solving; excellent attention to detail
  • Experience in planning/designing analytic activities, assessing and solving complex problems
  • Experience with health-care based and clinical research analytics preferred
  • Excellent interpersonal and communication skills
  • Ability to work independently, as well as part of a team, on multiple priorities
  • Experience desired with analytics platforms such as Microsoft BI, IBM Cognos, Sisense, Tableau, or SAP Business Objects
  • 3 + years Salesforce experience and/or Salesforce certification preferred
  • Experience with Marketing Cloud and Health Cloud strongly preferred

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Salesforce Analyst position.

Location: Rookwood
Reports To: Jeremy Peter, Director, Initial Care
Status: Full-time
Posted: 09.03.2019

Responsibilities

  • Answer all incoming calls through the main switchboard within one to two rings.
  • Demonstrate a caring, friendly and helpful demeanor with all callers.
  • Make appropriate phone transfers to ensure that all callers reach the correct person.
  • Answer all calls with the correct greeting, being polite and professional.
  • Study and be familiar with all departments and individuals in the organization to help ensure an accurate transfer of calls.
  • Retrieve and document all phones messages from the answering service for night messages and the voice mail system throughout the day and distribute to Initial Care Specialists, unless the patient wants to confirm or cancel an appointment.
  • Return calls from patients who want to confirm or cancel an appointment and take the appropriate action.
  • Scan all medical information received via fax into the EMR
  • Check in reports received and scan into system.
  • Scan all HIPAA Acknowledgment forms into the U drive for permanent storage.
  • Contribute to team effort by performing other duties as assigned.
  • Assist in preparing new patient packets and pre-stuffing all Priority Consult packets with patient education materials for use by Initial Care Specialists.

Position Requirements

  • High School Diploma
  • Experience with direct customer service preferred
  • Computer experience preferred

Skills:

  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Ability to work with minimal supervision

Physical Requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Standing, Sitting for long periods of time, Lifting up to 10 pounds, Bending, Reaching.

Environmental requirements

Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Initial Care Assistant position.

Location: Rookwood
Reports To: Jeremy Peter, Manager, Initial Care & Care Coordination
Status: Full-Time
Posted: 08.02.2019

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Provides excellent service to internal and external customers
  • Demonstrates empathetic, helpful and courteous behavior to all customers
  • Exhibits ability to express appreciation of the customer's unique needs
  • Speaks clearly, uses good grammar and uses voice inflection that communicates understanding and concern
  • Demonstrates good listening skills
  • Demonstrates ability to respond appropriately to patients' fears, anxiety and anger
  • Demonstrates ability to assure customers of Mayfield's desire and ability to meet their needs
  • Demonstrates ability to gain caller's understanding and acceptance of Mayfield Clinic processes
  • Exercises initiative, creativity and courage to act in the best interest of the patient
  • Effectively executes Priority Consult Responsibilities
  • Enters complete and accurate information into the medical history form
  • Demonstrates understanding and skill in the use of Priority Consult Software
  • Effectively communicates to the patient the physician's recommendation
  • Effectively identifies and processes urgent patients
  • Uses correct spelling and grammar in the history form
  • Effectively facilitates the Patient Registration and Appointment Scheduling Processes
  • Enters complete and accurate information into the scheduling database
  • Follows proper procedure
  • Demonstrates understanding and skill in the use of the ENCORE system
  • Demonstrates understanding of the practice and physician protocols
  • Works effectively as a team member and shares workload in an equitable manner
  • Consistently handles ACD calls proportionally to staffing levels and department needs
  • Routinely accesses Priority Consult "Waiting for Phone Call" queue and contacts patients with physician disposition
  • Returns department phone messages and handles faxed new patient referrals
  • Fills gaps in Switchboard coverage
  • Maintains accurate schedules for the assigned physicians. Attends to physician office and template changes in a timely manner following established procedures
  • Demonstrates an understanding and skill in the use of office management and telephone system hardware and software
  • Participates in departmental, interdepartmental and organizational activities, and accepts cross training opportunities
  • Performs other duties relevant to the position or as assigned
  • Handles clinic films that are to be returned by US Mail
  • Facilitates the completion of HIPAA acknowledgment of patient privacy forms and maintains paper file per HIPAA regulations

Position Requirements

  • Minimum of 3 years full-time work experience in the health care field
  • High School Diploma Required
  • High-level of direct customer service skills
  • Ability to work in a fast paced environment
  • Excellent written and oral communication skills
  • Strong interpersonal skills
  • Exceptional problem solving and decision making skills
  • Computer proficient
  • Desire and ability to work in a team environment

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Initial Care Specialist position.

Location: Rookwood
Reports To: Donna Bollinger, Operations Manager
Status: Full-time
Posted: 08.07.2019

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Schedule hospital admissions and surgeries and serve as a liaison between the physician and patient.
  • Handle all internal communications in an efficient, professional, and courteous manner.
  • Act as a liaison between the physician and the patient by providing the patient with instruction from the physician, advising the physician of the patient's needs, and assuring that the physician is available to the patient whenever necessary, in person or by telephone.
  • Document all patient interaction promptly and thoroughly into the patient's medical record. Maintain the internal order and arrangement of the patient medical record including a record of phone calls, changes in prescriptions, etc.
  • Schedule and process hospital admission and surgery requests. Obtain insurance authorizations.
  • Type or oversee the transcription of all dictation and correspondence ensuring that all physician dictation is processed in a timely manner.
  • Complete and/or compose insurance forms, attorney letters, disability forms or other documents requested by the patient within 3 -5 business days.
  • Report the physician's hospital charges to the Hospital Services Department.
  • Open, organize and distribute mail.
  • Maintain the filing of reports within the medical record.
  • Utilize Mayfield technology by checking email daily and using Channel M information.
  • Provide administrative support to physician with regard to academic activity.
  • Assist patients, when appropriate, with family housing, maps, travel arrangements, etc.
  • Provide secretarial support to other healthcare professionals that are a part of the work unit (e.g. nurse clinicians, residents).
  • Perform other duties relevant to the position or as assigned.

Skills

  • Practical knowledge of neurosurgical procedures and medical office processes
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Ability to work with minimal supervision

Position Requirements

  • High School graduate with administrative assistant and/or medical secretarial training.
  • Minimum 2 years experience in an administrative assistant and/or medical secretary role preferred.
  • Ability to coordinate multiple tasks
  • Computer proficient
  • Strong interpersonal skills; capable of dealing with people of different temperaments, educational backgrounds, and mental and physical abilities
  • Exceptional Problem solving skills
  • Desire and ability to work in a team environment

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Medical Secretary for Dr. Kilburg.



Mission

The mission of the Mayfield Clinic is to provide the best neurosurgical care for our patients.

We will accomplish this through:

  • Superior clinical outcomes
  • Compassionate patient care
  • Education and research
  • Innovation

Values

Integrity: We commit to honest and ethical behavior in all of our endeavors and interactions.

Excellence: We commit to the highest level of performance and continuous improvement.

Respect: We embrace the importance of all individuals, and value their diverse backgrounds, skills, and contributions.

Compassion: We commit to being compassionate and empathetic in all of our interactions.

Collaboration: We embrace teamwork, mentoring, cooperation, sharing of expertise, and empowerment.