Careers

Location: Rookwood
Reports To: Sydney Watson, Manager, Access & Care Coordination
Status: Full time
Posted: 11.23.2022

Responsibilities

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Provide front line key customer support by answering the main telephone line and directing patients, physicians, co-workers and other callers to the most appropriate resource.

• Answer all incoming calls through the main switchboard within one to two rings.
• Demonstrate a caring, friendly and helpful demeanor with all callers.
• Make appropriate phone transfers to ensure that all callers reach the correct person.
• Answer all calls with the correct greeting, being polite and professional.
• Study and be familiar with all departments and individuals in the organization to help ensure an accurate transfer of calls.
• Retrieve and document all phones messages from the answering service for night messages and the voice mail system throughout the day and distribute to Access Coordinators, unless the patient wants to confirm or cancel an appointment.
• Take appropriate action for patients who want to confirm or cancel an appointment.

• Scan all medical information received via fax into the EMR

• Check in reports received and scan into system.
• Scan all HIPAA Acknowledgment forms into the U drive for permanent storage.

• Contribute to team effort by performing other duties as assigned.

Skills

• Demonstrates excellent customer service
• Ability to manage and prioritize multiple tasks in fast paced environment
• Strong problem solving, problem prevention and decision-making skills
• Ability to convey empathy
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with ability to learn multiple software applications
• Ability to work with minimal supervision

Requirements

• Physical Requirements: Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Sitting, Lifting up to 10 pounds, Bending, Reaching.
• Environmental Requirements: Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Access Coordination Assistant position.

Location: Rookwood
Reports To: Mike Radomski, VP, Finance & CFO
Status: Full-time
Posted: 12.15.2021

Responsibilities

• Perform accounting functions for Mayfield Clinic, Inc and all affiliated entities.
• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Perform accounting, reporting & analysis for Mayfield Clinic, Inc., and affiliated entities
• Prepare monthly statistical analyses for Mayfield Clinic, Inc.
• Prepare physician compensation analyses on a quarterly basis, or more frequently, as needed
• Prepare monthly reconciliations for cash, fixed assets, patient income, refunds and other accounts for Mayfield Clinic, Inc. and affiliated entities, as necessary
• Assist with the development of the annual operating & capital budgets and other forecasts, as necessary
• Complete, as needed tax return schedules for Mayfield Clinic, Inc. and other supporting information for tax accountants
• Assist with year-end closing tasks
• Prepare special financial projects and financial & statistical analyses, as needed
• Coordinate outside audit for Mayfield Clinic
• Coordinate, research and analyze unclaimed funds annually and remit to the State of Ohio
• Prepare cost allocated financials by physician annually
• Manage & perform monthly maintenance on financial accounting software
• Maintain fixed asset accounting and sub-ledger
• Coordinate and/or perform daily online banking processes & assist with implementation of new services
• Assist Accounts Payable Specialist with accounts payable processing, as needed.
• Contribute to team effort by performing other duties as assigned.

Position Requirements

• Education: B.S. in Accounting
• Minimum 3 years accounting experience

Physical Requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, visual inspection. Hearing, Talking, Sitting, Lifting up to 10 pounds, Bending, Reaching

Environmental Requirements

Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-386-6887 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Accountant position.

Location: Rookwood
Reports To: Mike Radomski, VP, Finance & CFO
Status: Full-time
Posted: 12.15.2021

Responsibilities

Performs primary purchasing activities for Mayfield Clinic and all related entities and administers the Rookwood facility maintenance and repair needs.

Primary purchasing activities include:

• Processing purchase orders timely and accurately
• Maintaining supplies as needed
• Processing and coordinating facility and service needs
• Coordinating equipment purchases, repairs and services
• Returning supplies and equipment as needed
• Researching vendors, products, pricing, etc. and obtaining proposals as needed
• Responding timely to manager and associate purchase issues
• Managing Rookwood deliveries
• Documenting and maintaining purchase transaction records
• Administers the Rookwood facility maintenance needs with building management and Mayfield vendors.
• Obtains and processes all Finance Department mail, and prepares daily deposit for all Mayfield entity checks received. Maintains invoices and monitors expected payments. Prepares monthly AR list for such items and reconciles payments and outstanding amounts monthly with Accountant. Reviews payment activity and outstanding amounts monthly, or more frequently as needed, with the VP of Finance.
• Provide support for special projects, as needed.
• Process and distribute Rookwood mail
• Maintain Finance Department files with assistance of Accounts Payable Specialist.
• Performs OSHA orientation and training for Rookwood associates.
• Provide support as needed to other staff in Finance and other Rookwood departments.

Skills

Proficiency with Microsoft Word/Excel; Strong oral and written communications

Requirements

Education/Experience: High School Diploma required/Minimum three years of work experience

Physical requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, and visual inspection. Hearing, Talking, Sitting for long periods of time, Lifting up to 10 pounds, Bending, Reaching.

Environmental requirements

Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Administrative Assistant – Finance position.

Location: Rookwood
Reports To: Jeremy Peter, Director, Access Coordination
Status: Full-time
Posted: 09.09.2022

Skills

• Knowledge of musculo-skeletal, spine surgical diagnosis and treatment
• Knowledge of insurance and Worker's Compensation systems
• Demonstrates excellent customer service
• Ability to manage and prioritize multiple tasks in fast paced environment
• Strong problem solving, problem prevention and decision-making skills
• Ability to convey empathy
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with ability to learn multiple software applications
• Ability to work with minimal supervision

Responsibilities

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Provide care coordination for patients receiving pre-appointment treatment and effective triage and process all urgent/emergent patients.
• Provide excellent service to internal and external customers
  • Demonstrates empathetic, helpful and courteous behavior to all customers.
  • Exhibits ability to express appreciation of the customer's unique needs.
  • Speaks clearly, uses good grammar and uses voice inflection that communicates understanding and concern.
  • Demonstrates good listening skills.
  • Demonstrates ability to respond appropriately to patients' fears, anxiety and anger.
  • Demonstrates ability to assure customers of Mayfield's desire and ability to meet their needs.
  • Demonstrates ability to gain caller's understanding and acceptance of Mayfield Clinic processes.
  • Exercises initiative, creativity and courage to act in the best interest of the patient.
• Effectively triage and process all urgent/emergent patients.
• Coordinate with Access Coordination department and surgeon offices those spine patients who relate potentially emergent or progressive neurologic symptoms. Those patients will be evaluated/triaged out of the standard review process according to the established protocol.
• Ensure that an expedited review and or appointment is completed.
• Communicate physician disposition and instructions to the patient in a timely manner.

• Provide care coordination for patients receiving pre-appointment treatment.
  • Initially review the referred patient's diagnosis, medical history, and physician disposition and effectively communicate this information to the patient.
  • Direct patients to facilities listed on the Network Provider list when pre-appointment treatment is recommended and facilitate prescriptions to these facilities.
  • Assist physicians in coordination of care of spine patients with other health care professionals.
  • Refer patients to other community resources, as necessary, Pain Management, PMR, etc.
  • Communicate physician disposition and/or patient response to recommendations to the primary care or referring physician.
  • New Patient appointment scheduling with Mayfield Clinic physicians
  • Mailing of New Patient Packet and correspondence

• Provide ongoing care coordination for patients receiving pre-appointment treatment.
  • Follow-up with patient and therapists in a timely manner to discuss patient's response to treatment, as well as obtain written progress reports
  • Communicate progress to the reviewing physician for next steps determination
  • Immediately communicate patient non-compliance with treatment recommendations to the referring physician
  • Communicate written treatment completion information to the Primary Care or referring physician if pre-treatment results in symptom resolution and patient does not require an appointment at Mayfield Clinic
• Coordinate and execute other Priority Consult responsibilities as necessary.
• Assist in the development, documentation and analysis of program performance.
• Serve as a clinical resource to Access Coordination specialists, as appropriate.
• Work effectively as a team member and share workload in an equitable manner.
• Collaborate with other department members to facilitate effective triage of new spine patients.
• Routinely review Priority Consult "Letters" queue to ensure timely communication.
• Return department phone messages same day received.
• Identify opportunities to improve physician use of the Priority Consult system.
• Demonstrate understanding and skills in the use of office management and telephone system hardware and software.
• Participate in departmental, interdepartmental and organizational activities and accept cross-training opportunities.
• Contribute to team effort by performing other duties as assigned.

Position Requirements

• High School Diploma
• Minimum of two years experience in healthcare field

Physical requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, and visual inspection. Hearing, Talking, Sitting for long periods of time, Lifting up to 10 pounds, Bending, Reaching.

Environmental requirements

Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Care Coordinator position.

Location: West Chester/Unon Centre
Reports To: Donna Bollinger, VP Operations
Status: Full time
Posted: 10.03.2022

Responsibilities

• Reporting to the VP, Operations, bi-directionally ensure organizational expectations are cascaded to physicians, APP's, associates, and other clinical and administrative areas, while representing the needs of those same groups.
• Responsible for the operational management of assigned clinical location(s) as well as other areas assigned such as Compliance, Telecommunications, and Electronic Health Record template design.
• Establish work procedures and standards to improve efficiency and effectiveness geared towards ensuring superior patient care.
• Provide input to strategic decisions that affect areas of responsibility.
• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Serve as a key member of the management team. Participate in strategic planning and implementation of short and long term organizational initiatives that support financial, budget and business goals.
• Oversee daily operations of practice including but not limited to services, site policies, patient flow, staff development, performance management, and associate and physician relations.
• Ensure site collection goals are achieved.
• Recruit, hire and coordinate training of new associates to ensure appropriate staffing and coverage in areas of responsibilities.
• Develop and implement managerial policies, procedures and accountability measures.
• If assigned: MIPS (Merit-based incentive payment system): Monitor quality improvement through EMR data collection via the QPP website; implementation of process change to meet measures; communicate findings to CMS during yearly attestation period.
• Create and modify existing EMR templates.
• Record and maintain on-call schedule.
• Handle patient complaints in an appropriate and timely manner.
• Provide solutions to problems with regard to people and processes.
• Oversee and/or approve purchase request for office and medical supplies.
• Provide coverage for Vice President, Operations, as needed.
• Complete projects as assigned.
• Coordinate and manage facility issues.
• Contribute to team effort by performing other duties as assigned.

Skills

• High degree of leadership, tact, judgment, diplomacy, communication and decision-making skills.
• Ability to manage people of different temperaments, backgrounds and educational levels.
• Ability to develop, motivate and guide physicians, APP's, exempt and non-exempt team members.
• Exceptional organizational and time management skills.
• Strong problem solving, problem prevention and decision making skills.
• Ability to manage and prioritize multiple tasks in a fast paced environment.
• Working knowledge of computers and practice management software.
• Demonstrates excellent customer service.
• Excellent oral and written communication skills.
• Ability to maintain composure and restore calm in a stressful situation.
• Proven track record in employee development and retention.

Position Requirements

• 5+ years of practice management experience required.
• Experience in a neurosurgery practice preferred.
• Bachelor's Degree or above required.
• Physical Requirements: Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Sitting, Moving from location to location, Lifting up to 10 pounds, Bending, Reaching. Valid Driver's License required.
• Environmental Requirements: Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Clinical Operations Manager position.

Location: Mayfield Surgical Innovation Center
Reports To: Sonia Lipp, Director, Research Services
Status: Full-time
Posted: 06.02.2022

Skills

• Lab management, project management, budgeting, equipment and supply management, OSHA, IACUC, AALAC, OLA, FDA and USDA, GLP and ICH/GCP, HIPAA compliance, laboratory logistics, vendor recruitment.
• Software/Technology: Word, Excel, Approach, Powerpoint, laboratory technology, and other vendor-specific technology

Responsibilities

• Help develop and maintain a corporate culture that supports the mission and values of the Mayfield Surgical Innovation Center (MSIC), the Mayfield Education & Research Foundation (MERF), and the Mayfield Clinic (Mayfield).
• Responsible for the management of the Mayfield Surgical Innovation Center Laboratory and Conference Room. Act at liaison between physicians, sponsors, and contract research organizations to accomplish clinical research goals under the direction of Mayfield Education and Research Foundation and Mayfield Board of Directors.
• Develop and achieve, with support of MERF/Mayfield leadership, the annual financial/business plan for MSIC
• Clinical Trials management -Act at liaison between physicians, sponsors, and contract research organizations to accomplish clinical research goals under the direction of Mayfield Education and Research Foundation and Mayfield Board of Directors.

  • Manage all aspects of retrospective and prospective trial initiation by physicians and sponsors.
  • Create and manage standard operating procedures for the inception, continuation, and completion of clinical trials.
  • Negotiate contracts and budgets under direction of CFO, legal counsel, and Board of Directors to initiate, review, or continue retrospective and prospective clinical trials.
  • Act as liaison with sponsors and monitors during site visits at Mayfield or with CRO.
  • Maintain good working relationship with CRO's and help to ensure ethical and legal compliance within ICH/GCP guidelines.
  • Managing accounts receivable and accounts payable for clinical through the appropriate corporate / CRO departments.

• Work with Research Services Manager to oversee Clinical Trials Protocols.
  

  • Assist in study protocol development.
  • Submit protocols to IRB for approval. Maintain database for submission of continuing reviews of protocols with central IRBs.

• Work with Research Services Manager to ensure Clinical Trials Compliance

  • Maintain compliance with all FDA and ICH/GCP regulations.
  • Assure ethics compliance among all Mayfield physicians and study staff.

• Clinical Trials Reporting

  • Manage clinical trials database.
  • Manage Clinical Trials Research Group on "The Clip"

• Clinical Trials Data Management

  • Manage data collection and data collection staff as it relates to clinical trials.
  • Data collection as required
  • Foster and support relationships with clinicians, sponsors, and clinical research organizations for timely and accurate data collection, analysis, and dissemination of research data.

• Contribute to team effort by performing other duties as assigned.

Position Requirements

• Education: BS or Masters in Clinical Medical Laboratory Technology or related field. Clinical Research Professional Certification preferred. Minimum five years of experience in a medical teaching laboratory.
• Physical requirements: Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, visual inspection. Hearing, Talking, Sitting, Moving from location to location, Lifting up to 10 pounds, Bending, Reaching.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-386-6887 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Clinical Trials Coordinator position.

Location: Rookwood Exchange
Reports To: Christopher Lah, Senior Director, Revenue Cycle Management
Status: Full-Time
Posted: 05.11.2022

Responsibilities

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Code and bill assigned procedures.
• Provide Assistance wit Case Posting Report and Hospital Case Audit Reports
• Print operative reports, consultations, H&Ps, and NSICU notes out of Clinical Messaging, Epic, or other resource.
• Register new patients in CPS and update established patients' demographic and insurance information.
• Assist with reviewing office EMG/NCS visits for coding accuracy prior to claim filing.
• Review stale New and In Progress status visits in CPS on a weekly basis and resolve as appropriate.
• Assist with the review and update MDCoder/PerfectServe active list each week.
• Time permitting, assist with coding and/or posting of E&M or other services.
• Assist patient account representatives and other associates in Revenue Cycle with questions or claim issues related to coding of procedures.
• Assist with pain procedure coding for prior authorizations, as needed.
• Assist with preparing the Dictation Lag and Missing Surgical reports monthly as needed.
• Contribute to team effort by performing other duties as assigned.

Education/Experience

• Minimum three years work experience, with some healthcare experience preferred;
• High School Diploma required;
• CPC or other coding certification desirable

Skills

• Knowledge of Healthbridge, Epic, EMR, and medical billing software
• CPT and ICD-10 coding for physicians desirable
• Strong oral and written communication skills

Physical requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, and visual inspection. Hearing, Talking, Sitting for long periods of time, Lifting up to 10 pounds, Bending, Reaching.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Coder position.

Location: Rookwood
Reports To: VP, Communications
Status: Full-Time
Posted: 06.01.2021

Responsibilities

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• This position supports all customer service initiatives of the Communications Department and the Mayfield Education and Research Foundation. This includes telephone, online, and in-person customer interaction and documentation using Salesforce. May also include some evening and weekend work.
• Answers and handles incoming calls, email messages, text messages, and online submissions related to marketing/advertising, education, or MERF development activities.
• Triages campaign calls and documents information in Salesforce before transferring to Access Coordination or appropriate project manager.
• Serve as point person for patient concierge program. Respond to queries; assist with special requests, manage fulfillment needs for mailings and promotions, and document communication and interactions.
• Takes reservations for events, answers questions about marketing activities, responds to queries, and distributes questions he/she cannot answer to someone who can.
• Provides event or project support for Corporate Communications Specialist, Marketing Project Manager, Physician Relations team, and MERF Development Director.
• Manages inventory of marketing materials, give-aways, corporate logo wear (other than uniforms); fill literature orders and requests for Communications packets. Coordinate literature revisions when supplies are low.
• Work with project managers to create nametags, attendee lists, handouts for events, develop and tabulate evaluation results, and work registration tables as needed. Assist with AV setup as needed.
• Managed patient mailing "returns" with notations in CPS patient accounts.
• Work with Corporate Communications Specialist and Marketing Project Manager to coordinate resource reservations and master calendar on the Clip.
• Assist with other marketing project work as requested by the VP of Communications

Skills

• Proficiency in Microsoft Word, Excel, Powerpoint and IBM Notes, among others. Experience with Salesforce strongly preferred.
• Exceptional organizational skills; strong attention to detail, excellent written and oral communication skills and telephone mannerisms are required.
• Must be positive, good natured, and able to handle confidentiality and difficult customers and situations.

Position Requirements

• 1-3 years' experience in healthcare or related industry.
• High School diploma required. Bachelor's degree in Public Relations, Marketing or related field preferred.
• Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction and visual inspection. Hearing, Talking, Standing, Sitting, Walking, Lifting up to 30 pounds, Bending, Reaching. Valid Driver's License and clean driving record.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Customer Care Specialist position.

Location: Rookwood
Reports To: Mark Vorherr, CEO
Status: Full-time
Posted: 08.05.2021

Skills

• Demonstrates excellent customer service skills.
• Ability to manage and prioritize multiple tasks.
• Strong computer and technology working knowledge. Super User in Microsoft Office applications. Ability to quickly become familiar with organization-specific programs and software.
• Strong problem solving, problem prevention and decision making skills.
• Ability to work under pressure, meet deadlines, be exacting in performance and work well with limited supervision.
• Excellent verbal and written communication skills.
• Ability to remain composed and restore calm in a stressful situation.
• Uses good judgment and diplomacy when dealing with others.
• Ability to handle confidential information with discretion.
• Exceptional organizational skills.

Responsibilities

• The Executive Assistant will serve as the gatekeeper of our CEO, as well as provide administrative support to the CEO's Sr. Leadership Team. This position requires someone who has a bias for action, loves details and can connect them to the bigger picture, as well as enjoys the challenge of working in a changing and growing organization.
  The individual in this position will be expected to be extremely detail-oriented and able to anticipate the needs of others. We are looking for an independent proactive individual who understands the nuances of managing a complex list of tasks and details. The ideal candidate will also have a proven track record of problem-solving, ability to effectively prioritize competing priorities and demonstrate emotional maturity.
• Help develop and maintain a corporate culture that supports the vision and values of Mayfield Clinic
• Provide sophisticated calendar and email management.
• Ensure the efficient and timely management of all incoming and outgoing correspondence, both internally and externally, including drafting correspondence as needed.
• Works closely with leaders to keep them well informed of upcoming commitments, deadlines and responsibilities, following up appropriately to ensure deadlines/commitments are met.
• Work with leaders to prepare presentations and other similar materials, ensuring consistent formatting and saved in an organized manner that supports accurate recall
• Coordinate and execute high-level, special projects from start to finish and coordinate follow-up action items.
• Coordinate and organize complex meetings including but not limited to offsite Board of Directors and Shareholders meetings and the annual retreat. Coordinate and maintain agendas, packets and minutes for meetings as well as maintain minutes.
• Maintains and tracks sensitive documents/information.
• Prioritize responsibilities to effectively meet the demands of the office.
• May facilitate recruitment visits for neurosurgical candidates arranging relevant interviews, tours, social events, etc.
• Arrange travel itineraries for national conferences, business trips and meetings.
• Contribute to team effort by performing other duties as assigned.

Position Requirements

• High school diploma required, bachelor's degree preferred.
• Minimum 5 years of experience supporting C-Suite Executives.
• Experience working within Healthcare setting preferred.
• Physical requirements: Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, and visual inspection. Hearing, Talking, Moving, Sitting, Lifting up to 10 pounds, Bending, Reaching.
• Environmental Requirements: Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-386-6887 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Executive Assistant position.

Location: Rookwood
Reports To: Chris Lah, Director, Revenue Cycle Management
Status: Full-Time
Posted: 04.20.2022

Responsibilities

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic
• Conducts interviews with patients and/or family members. Performs financial clearance function including, but not limited to, negotiating and collecting point of service payments (i.e. co-pays, deductibles, Out of Network Rates) or link to government programs and financial assistance.
• Provide counseling to patients on payment alternatives or resources, evaluate financial needs, provide assistance with payment arrangements (if applicable) for patients with self pay balances.
• Secure Mayfield financial interests (liens, etc.). Negotiate settlements with the patients (or patient's attorney).
• Utilize and enforce the Mayfield Self Pay and Recurring Bad Debt patient collection policies when patients with payment issues wish to schedule services at the Mayfield Clinic.
• Coordinate the process of qualifying and sending accounts to collections with the specific Mayfield Physicians, Managements, and the Collection Agency. Provide Data analysis on utilization and performance of the collection agencies that Mayfield utilizes. Reconcile agency placement numbers with the collection agencies.
• Make recommendations to physicians and management on patients who are uncooperative or non-compliant with our attempts to provide financial counseling and assistance. Communicate the decision of the physicians and management in an appropriate manner back to the patient.
• Negotiate prompt payment discounts with insurance carriers and patients.
• Secure Mayfield financial interests with auto insurance carriers (when applicable) either before or immediately after a patient is provided services.
• Follows up on Self Pay Accounts Receivable to ensure collections of outstanding balances. 
• Maintains complete documentation of all activities performed on accounts.
• Provide communication to the staff as updates and changes occur in the collection process. Provide education upon request or as the situation dictates to associates on collection processes and policies.
• Contribute to team effort by performing other duties as assigned.

Position Requirements

• Education: Bachelors Degree required or equivalent combination of education and experience.
• Experience: Three years experience in physician based receivable collections or five years in general healthcare collections.
• Skills:
• Strong organizational and time management skills
• Excellent interpersonal skills
• Ability to prioritize and problem-solve
• Demonstrates excellence in customer service
• Able to self direct
• Computer proficient, including Excel and Word programs

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Financial Counselor position.

Location: Rookwood
Reports To: Donna Bollinger, VP, Operations
Status: Full-time
Posted: 12.14.2022

Skills

• Ability to manage people of different temperaments, backgrounds and educational qualifications.
• Ability to develop, motivate and guide team members
• Exceptional organizational and time management skills
• Excellent communications skills
• Uses good judgment and diplomacy when dealing with others
• Strong problem solving, problem prevention and decision-making skills
• Ability to manage and prioritize multiple tasks in fast paced environment
• Working knowledge of computers and practice management software
• Demonstrates excellent customer service
• Ability to convey empathy
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation

Responsibilities

• Reporting to the VP, Operations, responsible for providing strong leadership and management to the Access Coordination and Care Coordination departments.
• Establish work procedures and standards to improve efficiency and effectiveness geared towards ensuring superior patient care.
• Provide input to strategic decisions that affect areas of responsibility.
• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Serve as a key member of the management team. Participate in strategic planning and implementation of short and long term organizational initiatives that support financial, budget and business goals.
• Provide leadership and management expertise for associates to achieve the goals and objectives of the department and Mayfield Clinic with particular emphasis on high quality customer service.
• Maintain effective interdepartmental relationships
• Manage phone volume response
• Identify opportunities to utilize telephone and other technologies to improve the department’s ability to provide excellent patient care.
• Recommend and implement office template changes to achieve physicians’ scheduling objectives
• Review the prior day’s Self Scheduled patients each morning to ensure the accuracy of demographic and insurance information in chart.
• Monitor Salesforce and related systems for correct functionality, and perform all necessary corrections or upgrades.
• Provide reporting for Business Operations, Mar Comm and CEO on a monthly basis, or as requested.
• Analyze departmental processes and procedures on a regular basis and make recommendations for changes as needed to ensure effective and efficient operations.
• Recruit, hire and coordinate training of new associates to ensure appropriate staffing and coverage in areas of responsibility.
• Conduct performance reviews in a timely manner
• Perform and document associate counseling and carry out disciplinary actions.
• Manage associate related issues and apply corporate policies as indicated
• Manage physician related issues and apply corporate policies as indicated
• Ensure appropriate staffing and coverage for Access Coordination and Care Coordination
• Recruit and hire for open positions and determine personnel needs within the department
• Responsible for providing short-term coverage during associate absences
• Conduct department meetings on a regular basis
• Handle patient complaints in an appropriate and timely manner
• Provide solutions to problems with regard to people and process
• Complete projects as assigned
• Contribute to team effort by performing other duties as assigned.

Position Requirements

• Education:Bachelor’s degree required, or Minimum three years of experience in Supervisory/Office Management role or related position.

Physical Requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, visual inspection. Hearing, Talking, Sitting, Lifting up to 10 pounds, Bending, Reaching

Environmental Requirements

Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-386-6887 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Manager, Access Coordination and Care Coordination position.

Location: Rookwood/Union Center
Reports To: Jeremy Peter, Operations Manager
Status: Full time
Posted: 02.23.2023
Signing bonus: $1,000 - Contact Mayfield HR for details

Responsibilities

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Provide clinical office support to neurosurgeons, nurse practitioner or pain management physicians.
• Prepare patient charts the day prior to office by gathering all test results, films and reports and file them in the correct section of the chart.
• Comply with medical records standards by completing allergy notations, problem list and concomitant medication sheet. Ensure patient completion of medical history.
• Demonstrate knowledge and skill in clinic office practice and perform clinical services. This includes suture/staple removal, dressing changes, vital signs, injections, and operation of EMG equipment, if required. Interview new patients and obtain medical histories prior to a neurological examination.
• Schedule and pre-certify outpatient testing. Ensure patient is instructed regarding scheduled tests with the date, time, place and special instructions.
• Schedule and pre-certify inpatient and outpatient surgery (applies to specific clinical locations)
• Complete appropriate form/documents as directed by physicians, i.e. C-84, Return to Work and Release of Medical Information.
• Maintain safe and clean environment for patients and other staff by following all OSHA guidelines with regard to bloodborne pathogens and procedures for protection.
• Keep adequate supply of all medical supplies and printed materials.
• Serve as a liaison between the physician and the patient by providing the patient with instruction from the physician, advising the physician of the patient's needs and assuring that the physician is available to the patient whenever necessary, in person or by telephone.
• Maintain effective working relationships with physician and other support staff (Medical Secretaries, Registrars, Outpatient Scheduling Coordinators, etc.)
• Handle external and internal communication in a prompt, efficient and courteous manner.
• Demonstrate strong interpersonal skills by ensuring patient satisfaction during the office visit; dealing with diverse audiences and individual with differing physical and mental abilities.
• Utilize Mayfield technology by checking e-mail daily and accessing information on Mayfield's Intranet and Mayfield's website
• Contribute to team effort by performing other duties as assigned.

Position Requirements

• High School Diploma required, graduate of Medical Assisting program preferred.
• Two years experience as a Medical Assistant
• Practical knowledge of neurosurgical procedures and medical office processes
• Demonstrates excellent customer service
• Ability to manage and prioritize multiple tasks in fast paced environment
• Strong problem solving, problem prevention and decision making skills
• Ability to convey empathy
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with ability to learn multiple software applications
• Familiar with insurance company requirements
• Ability to work with minimal supervision

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Medical Assistant position.

Location: West Chester
Reports To: Beth O'Connell, Operations Manager
Status: Full time
Posted: 08.31.2022
Signing bonus: $1,000 - Contact Mayfield HR for details

Responsibilities

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Provide clinical office support to neurosurgeons, nurse practitioner or pain management physicians.
• Prepare patient charts the day prior to office by gathering all test results, films and reports and file them in the correct section of the chart.
• Comply with medical records standards by completing allergy notations, problem list and concomitant medication sheet. Ensure patient completion of medical history.
• Demonstrate knowledge and skill in clinic office practice and perform clinical services. This includes suture/staple removal, dressing changes, vital signs, injections, and operation of EMG equipment, if required. Interview new patients and obtain medical histories prior to a neurological examination.
• Schedule and pre-certify outpatient testing. Ensure patient is instructed regarding scheduled tests with the date, time, place and special instructions.
• Schedule and pre-certify inpatient and outpatient surgery (applies to specific clinical locations – i.e. Fairfield)
• Complete appropriate form/documents as directed by physicians, i.e. C-84, Return to Work and Release of Medical Information.
• Maintain safe and clean environment for patients and other staff by following all OSHA guidelines with regard to bloodborne pathogens and procedures for protection.
• Keep adequate supply of all medical supplies and printed materials.
• Serve as a liaison between the physician and the patient by providing the patient with instruction from the physician, advising the physician of the patient's needs and assuring that the physician is available to the patient whenever necessary, in person or by telephone.
• Maintain effective working relationships with physician and other support staff (Medical Secretaries, Registrars, Outpatient Scheduling Coordinators, etc.)
• Handle external and internal communication in a prompt, efficient and courteous manner.
• Demonstrate strong interpersonal skills by ensuring patient satisfaction during the office visit; dealing with diverse audiences and individual with differing physical and mental abilities.
• Utilize Mayfield technology by checking e-mail daily and accessing information on Channel M and Mayfield's website
• Contribute to team effort by performing other duties as assigned.

Position Requirements

• High School Diploma required, graduate of Medical Assisting program preferred.
• Two years experience as a Medical Assistant
• Practical knowledge of neurosurgical procedures and medical office processes
• Demonstrates excellent customer service
• Ability to manage and prioritize multiple tasks in fast paced environment
• Strong problem solving, problem prevention and decision making skills
• Ability to convey empathy
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with ability to learn multiple software applications
• Familiar with insurance company requirements
• Ability to work with minimal supervision

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Medical Assistant position.

Location: Crestview Hills (primary)
Reports To: Carrie Graham, Operations Manager
Status: Varies
Posted: 09.19.2022

Responsibilities

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Provide administrative support to ensure efficient operation of the physician practice. Support physicians and advance practice providers through a variety of tasks related to organization, scheduling, and communication. Responsible for confidential and time sensitive information.
• Coordinate and schedule surgeries , procedures, testing and follow-up appointments as designated by physicians according to established policies and procedures as required. Obtain insurance authorizations as needed.
• Interact with patients, physicians and other staff within the clinic and at outside facilities providing accurate, timely and responsive information. Coordinate processes and timing as required meeting physician and facility requirements. Coordinate arrangements for surgical assistants, special equipment, and surgical materials as indicated.
• Maintain physician's calendar for both patient and administrative events. Handle all internal communications in an efficient, professional, and courteous manner.
• Act as a liaison between the physician and the patient by providing the patient with instruction from the physician, advising the physician of the patient's needs, and assuring that the physician is available to the patient whenever necessary, in person or by telephone.
• Document all patient interaction promptly and thoroughly into the patient's medical record.
• Ensure scheduling of hospital discharge orders (e.g. office appointment, or scan) as indicated.
• Provide administrative support to physician with regard to corporate and external administrative activities. Such as board meetings and hospital committees.
• Oversee /review the transcription of all dictation and correspondence ensuring that all physician dictation is processed in a timely manner
• Complete and/or compose insurance forms, attorney letters, disability forms or other documents requested by the patient within 3 -5 business days.
• Open, organize and distribute mail and faxes.
• Assist patients, when appropriate, with family housing, maps, travel arrangements, etc.
• Provide secretarial support to other healthcare professionals that are a part of the work unit (e.g. Advanced Practice Provider)
• Contribute to team effort by performing other duties as assigned.

Skills

• Practical knowledge of neurosurgical procedures and medical office processes
• Demonstrates excellent customer service
• Ability to manage and prioritize multiple tasks in fast paced environment
• Strong problem solving, problem prevention and decision making skills
• Ability to convey empathy
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with ability to learn multiple software applications
• Ability to work with minimal supervision

Position Requirements

• High School graduate, Associate's Degree preferred or equivalent combination of education and experience
• 3+ years' experience in an administrative assistant role
• 5+ years' surgery scheduler/medical secretary role preferred.
• Physical Requirements: Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Sitting, Moving, Lifting up to 10 pounds, Bending, Reaching. Valid Driver's License may be required depending on the neurosurgeon supported.
• Environmental Requirements: Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Medical Secretary position.

Location: Rookwood
Reports To: Donna Bollinger, VP Operations
Status: Full-time
Posted: 06.28.2021

Responsibilities

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Schedule hospital admissions and surgeries and serve as a liaison between the physician and patient.
• Handle all internal communications in an efficient, professional, and courteous manner.
• Act as a liaison between the physician and the patient by providing the patient with instruction from the physician, advising the physician of the patient's needs, and assuring that the physician is available to the patient whenever necessary, in person or by telephone.
• Document all patient interaction promptly and thoroughly into the patient's medical record. Maintain the internal order and arrangement of the patient medical record including a record of phone calls, changes in prescriptions, etc.
• Schedule and process hospital admission and surgery requests. Obtain insurance authorizations.
• Type or oversee the transcription of all dictation and correspondence ensuring that all physician dictation is processed in a timely manner.
• Complete and/or compose insurance forms, attorney letters, disability forms or other documents requested by the patient within 3 -5 business days.
• Report the physician's hospital charges to the Hospital Services Department.
• Open, organize and distribute mail.
• Maintain the filing of reports within the medical record.
• Utilize Mayfield technology by checking email daily and using Channel M or intranet information.
• Provide administrative support to physician with regard to academic activity.
• Assist patients, when appropriate, with family housing, maps, travel arrangements, etc.
• Provide secretarial support to other healthcare professionals that are a part of the work unit (e.g. nurse clinicians, residents).
• Perform other duties relevant to the position or as assigned.

Skills

• Practical knowledge of neurosurgical procedures and medical office processes
• Demonstrates excellent customer service
• Ability to manage and prioritize multiple tasks in fast paced environment
• Strong problem solving, problem prevention and decision making skills
• Ability to convey empathy
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with ability to learn multiple software applications
• Ability to work with minimal supervision

Position Requirements

• High School graduate with administrative assistant and/or medical secretarial training.
• Minimum 2 years experience in an administrative assistant and/or medical secretary role preferred.
• Ability to coordinate multiple tasks
• Computer proficient
• Strong interpersonal skills; capable of dealing with people of different temperaments, educational backgrounds, and mental and physical abilities
• Exceptional Problem solving skills
• Desire and ability to work in a team environment

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Medical Secretary for Dr. Mandybur.

Reports To: VP Operations
Status: Full-time
Posted: 08.24.2021
Location: Rookwood

Skills

• Practical knowledge of neurosurgical procedures and medical office processes
• Demonstrates excellent customer service
• Ability to manage and prioritize multiple tasks in fast paced environment
• Strong problem solving, problem prevention and decision making skills
• Ability to convey empathy
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with ability to learn multiple software applications
• Ability to work with minimal supervision

Primary Responsibilities

Scan reports into the Electronic Medical Record (EMR) and complete medical records requests.

Essential Functions

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Scan reports into the EMR
• Complete external/internal chart requests in a timely manner.
• Maintain accurate tracking of off-site charts/requests.
• Process request for Medical Records copies.
• Handle deceased patient charts as described in Corporate Policy.
• Complete special projects, for example. studies, peer reviews, audits, and legal inquires.
• Contribute to team effort by performing other duties as assigned.

Requirements

Education/Experience: High School graduate, health care background preferred

Physical Requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, visual inspection. Hearing, Talking, Sitting, Moving from location to location, Lifting up to 10 pounds, Bending, Reaching.

Environmental Requirements

Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-386-6887 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Medical Records Clerk position.

Location: Rookwood/Norwood
Reports To: Donna Bollinger, VP, Operations
Status: Full-time
Posted: 02.15.2023

Skills

• Practical knowledge of neurosurgical procedures and/or medical office processes
• Demonstrates excellent customer service
• Ability to manage and prioritize multiple tasks in fast paced environment
• Strong problem solving, problem prevention and decision making skills
• Ability to convey empathy
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with ability to learn multiple software applications
• Ability to work with minimal supervision

Primary Responsibilities

Provide administrative support to ensure efficient operation of the physician practice. Supports physicians and advance practice providers through a variety of tasks related to organization, scheduling, and communication. Responsible for confidential and time sensitive information.

Essential Functions

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Coordinate and schedule surgeries, procedures, testing and follow-up appointments as designated by physicians according to established policies and procedures as required. Obtain insurance authorizations as needed.
• Interact with patients, physicians and other staff within the clinic and at outside facilities providing accurate, timely and responsive information.
• Coordinate processes and timing as required meeting physician and facility requirements. Coordinate arrangements for surgical assistants, special equipment, and surgical materials as indicated.
• Maintain physician's calendar for both patient and administrative events.
• Handle all internal communications in an efficient, professional, and courteous manner.
• Act as a liaison between the physician and the patient by providing the patient with instruction from the physician, advising the physician of the patient's needs, and assuring that the physician is available to the patient whenever necessary, in person or by telephone.
• Document all patient interaction promptly and thoroughly into the patient's medical record.
• Ensure scheduling of hospital discharge orders (e.g. office appointment, or scan) as indicated.
• Provide administrative support to physician with regard to corporate and external administrative activities. Such as board meetings and hospital committees.
• Oversee /review the transcription of all dictation and correspondence ensuring that all physician dictation is processed in a timely manner
• Complete and/or compose insurance forms, attorney letters, disability forms or other documents requested by the patient within 3 -5 business days.
• Open, organize and distribute mail and faxes.
• Assist patients, when appropriate, with family housing, maps, travel arrangements, etc.
• Provide secretarial support to other healthcare professionals that are a part of the work unit (e.g. Advanced Practice Provider)
• Contribute to team effort by performing other duties as assigned.

Position Requirements

• High School graduate, Associate's Degree preferred or equivalent combination of education and experience
• 3+ years' experience in an administrative assistant role
• 5+ years' surgery scheduler/medical secretary role preferred.

Physical Requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Sitting, Moving, Lifting up to 10 pounds, Bending, Reaching. Valid Driver's License may be required depending on the neurosurgeon supported.

Environmental Requirements

Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Medical Secretary/Scheduler.

Location: Rookwood
Reports To: Donna Bollinger, VP, Operations
Status: Full-time
Posted: 10.22.2021

Skills

• Practical knowledge of neurosurgical procedures and/or medical office processes
• Demonstrates excellent customer service
• Ability to manage and prioritize multiple tasks in fast paced environment
• Strong problem solving, problem prevention and decision making skills
• Ability to convey empathy
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with ability to learn multiple software applications
• Ability to work with minimal supervision

Primary Responsibilities

Provide administrative support to ensure efficient operation of the physician practice. Supports physicians and advance practice providers through a variety of tasks related to organization, scheduling, and communication. Responsible for confidential and time sensitive information.

Essential Functions

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Coordinate and schedule surgeries , procedures, testing and follow-up appointments as designated by physicians according to established policies and procedures as required. Obtain insurance authorizations as needed.
• Interact with patients, physicians and other staff within the clinic and at outside facilities providing accurate, timely and responsive information.
• Coordinate processes and timing as required meeting physician and facility requirements. Coordinate arrangements for surgical assistants, special equipment, and surgical materials as indicated.
• Maintain physician's calendar for both patient and administrative events. Handle all internal communications in an efficient, professional, and courteous manner.
• Act as a liaison between the physician and the patient by providing the patient with instruction from the physician, advising the physician of the patient's needs, and assuring that the physician is available to the patient whenever necessary, in person or by telephone.
• Document all patient interaction promptly and thoroughly into the patient's medical record.
• Ensure scheduling of hospital discharge orders (e.g. office appointment, or scan) as indicated.
• Provide administrative support to physician with regard to corporate and external administrative activities. Such as board meetings and hospital committees.
• Oversee /review the transcription of all dictation and correspondence ensuring that all physician dictation is processed in a timely manner
• Complete and/or compose insurance forms, attorney letters, disability forms or other documents requested by the patient within 3 -5 business days.
• Open, organize and distribute mail and faxes.
• Assist patients, when appropriate, with family housing, maps, travel arrangements, etc.
• Provide secretarial support to other healthcare professionals that are a part of the work unit (e.g. Advanced Practice Provider)
• Contribute to team effort by performing other duties as assigned.

Skills

• Practical knowledge of neurosurgical procedures and medical office processes
• Demonstrates excellent customer service
• Ability to manage and prioritize multiple tasks in fast paced environment
• Strong problem solving, problem prevention and decision making skills
• Ability to convey empathy
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with ability to learn multiple software applications
• Ability to work with minimal supervision

Position Requirements

• High School graduate, Associate's Degree preferred or equivalent combination of education and experience
• 3+ years' experience in an administrative assistant role, 5+ years' surgery scheduler/medical secretary role preferred.
• Ability to coordinate multiple tasks
• Computer proficient
• Strong interpersonal skills; capable of dealing with people of different temperaments, educational backgrounds, and mental and physical abilities
• Exceptional Problem solving skills
• Desire and ability to work in a team environment

Physical Requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Sitting, Moving, Lifting up to 10 pounds, Bending, Reaching. Valid Driver's License may be required depending on the neurosurgeon supported.

Environmental Requirements

Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Medical Secretary/Scheduler for Dr. Krueger.

Location: Rookwood
Reports To: Donna Bollinger, VP Operations
Status: Full-time
Posted: 08.18.2022

Skills

• Demonstrates excellent customer service
• Ability to manage and prioritize multiple tasks in fast paced environment
• Strong problem solving, problem prevention and decision making skills
• Ability to convey empathy
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient

Responsibilities

• Perform pre-appointment triage, meet with post-operative, established and new patients in the office and assess their condition; establish and maintain treatment plans; enter medications, orders and chart notes into the EMR.
• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Meet post-operative and non-operative medical management patients in the office and assess their condition; establish and maintain treatment plans; dictate chart notes.
• Act as a liaison between physician and patient by providing the patient with instruction from the physician, advising the physician of the patient's needs, and assuring that the physician is available to the patient whenever necessary, in person or by telephone.
• Document all patient interaction promptly and thoroughly into the patient's medical record. Maintain the internal order and arrangement of the patient medical record including a record of phone calls, changes in prescriptions, etc.
• Collaborate with appropriate personnel for coordination of outpatient testing.
• Maintain and upgrade clinical skills and professional expertise through participation in professional organizations, workshop attendance, CEU activities, formal education and current literature review.
• Provide health education and clinical information to patients, Mayfield associates, hospital personnel and professional organizations.
• Plan, direct and participate in programs of nursing care with emphasis on continuity and individual care.
• Plan, develop and implement educational programs for patients and families including direct teaching and discharge planning.
• Collaborate on research endeavors with other health professionals.
• Participate in research projects for clinical studies as requested.
• Keep informed of scientific investigations in the area of neurosciences.
• Assist in clinical quality improvement initiatives as needed.
• Contribute to team effort by performing other duties as assigned.

Position Requirements

• Must be a graduate of accredited Nurse Practitioner program with a current license to practice nursing in the state of Ohio (and Kentucky if the job duties require).
• Desire a minimum of two years clinical experience in acute health care setting
• Physical requirements: Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Standing, Sitting, Walking, Lifting up to 10 pounds, Bending, Reaching.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Nurse Practitioner position.

Location: West Chester
Reports To: Beth O'Connell, Operations Manager
Status: 40 hrs
Posted: 08.25.2021

Skills

• Practical knowledge of neurosurgical procedures and medical office processes
• Demonstrates excellent customer service
• Ability to manage and prioritize multiple tasks in fast paced environment
• Strong problem solving, problem prevention and decision making skills
• Ability to convey empathy
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with ability to learn multiple software applications
• Familiar with insurance company requirements
• Ability to work with minimal supervision

Responsibilities

• Schedule hospital admissions and surgeries and serve as a liaison between the physician and patient.
• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Coordinate patient treatment plan by scheduling and pre-certifying outpatient testing/procedures; instructing patient as to date, time, place and special instructions.
• Handle telephone calls efficiently, courteously and professionally.
• Complete appropriate forms/documents as directed by physicians, i.e. C-84, disability, return to work and copies of records.
• Record all test scheduling information in the electronic medical record.
• Prepare charts prior to office visit. This includes obtaining test results and films, adding necessary office forms and organizing the chart.
• Demonstrate knowledge and skill in clinical office practices by being able to perform a variety of clinical services, including suture/staple removal, dressing changes, taking vital signs and operating special equipment, if required.
• Maintain effective working relationships with physicians and other support staff (Secretaries, Registrars, Appointment Schedulers, etc.) by responding courteously and promptly for requests for assistance and being able to support a variety of physicians.
• Contribute to team effort by performing other duties as assigned.

Position Requirements

• Education: High School graduate
• Minimum of 2 -3 years experience in medical assistant/scheduling role or related position
• Physical Requirements: Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Sitting, Moving throughout office, Lifting up to 10 pounds, Bending, Reaching.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Outpatient Scheduling Coordinator Union Center position.

Location: Rookwood Exchange
Reports To: Chris Lah, Director, Revenue Cycle Management
Status: Full-time
Posted: 10.11.2022

Responsibilities

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Submits electronic and hard copy claims in an accurate and timely manner.
• Makes all necessary corrections to claims that do not pass the billing edits and payer requirements.
• Contacts payers regarding unpaid claims. Researches and/or ensures that questions and requests for information are addressed in a timely and professional manner to ensure resolution and reimbursement.
• Ensures timely, effective and thorough management of claims to ensure full, expected reimbursement for services provided.
• Maintains documentation and updates practice management system for appropriate claims submission and other pertinent information to identify action taken.
• Makes necessary adjustments as appropriately required by plan reimbursement and company policy.
• Prioritizes claims based on aging and outstanding dollar amounts, or as directed by management.
• Research and initiate requests for refunds for accounts with credit balances.
• Answers phone inquiries regarding bills, charges, and account status.
• Updates data in the practice management system as required.
• Contribute to team environment by performing other duties as assigned.

Skills

• Demonstrates excellent customer service
• Ability to convey empathy
• Strong problem solving, problem prevention and decision making skills
• Ability to manage and prioritize multiple tasks in fast paced environment
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with ability to learn multiple software applications
• Ability to work with minimal supervision

Position Requirements

• High School Diploma
• Two years experience in healthcare billing.

Qualified candidates should send their resume to  jobs@mayfieldclinic.com. Please be sure to indicate you are applying for the Patient Account Representative position.

Location: Rookwood
Reports To: Donna Bollinger, VP, Operations
Status: Part-time (20hrs.)
Posted: 01.13.2021

Responsibilities

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Obtain prior authorization from third party payors for all hospital admissions and surgeries and serve as a liaison between the physician and the third party payor.
• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Initiate and document prior authorization for all third party payors for patients undergoing a procedure or hospital admission. Adhering to standardize process for documentation and follow up.
• Work collaboratively with the other clinical staff to ensure information is complete and accurate.
• Record all prior authorization phone calls, documents and authorization numbers in the surgical worksheet. Scan or copy/paste on line authorizations into the EHR.
• In the event of a claim denial due to prior authorization, will provide follow up and documentation to Revenue Cycle Management to support an appeal.
• Schedule testing (e.g. MRI, MRA, CT) on an as needed basis.
• Handle telephone calls efficiently, courteously and professionally.
• Work in concert with the Revenue Cycle Management Department to reduce and/or minimize third party payer denials for prior authorization or pre-determination issues.
• Contribute to team effort by performing other duties as assigned.

Skills

• Practical knowledge of neurosurgical procedures and medical office processes
• Working knowledge of CPT and ICD-10 coding
• Demonstrates excellent customer service
• Ability to manage and prioritize multiple tasks in fast paced environment
• Strong problem solving, problem prevention and decision making skills
• Ability to convey empathy
• Excellent oral and written communication skills
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with ability to learn multiple software applications
• Familiar with insurance company requirements
• Ability to work with minimal supervision

Requirements

• High School graduate
• Minimum of 2 -4 years of experience in medical secretary/scheduling role or related position
• Physical requirements: Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Sitting, Moving throughout office, Lifting up to 10 pounds, Bending, Reaching.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Prior Authorization Coordinator position.

Location: Rookwood Exchange
Reports To: Donna Bollinger, VP of Operations
Status: Full time
Posted: 09.09.2022

Responsibilities

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Greet patient with courtesy and respect upon arrival at the office. Gather patient registration information in an accurate, timely, professional and courteous manner.
• Prepare in advance the office encounters by printing current patient roster, printing encounter forms and checking for managed care referral information and BWC allowed diagnosis.
• Collect all co-payments and other balances due at time of registration. Schedule patients for return appointments.
• Accurately enter/post daily charges, receipts and adjustments; prepare deposit slips and batch header forms; maintain cash box.
• Obtain and input hospital inpatient and outpatient demographic infor and create new patient charts as required.
• Check in all Priority Consult films and call for any missing reports. Account for missing tickets on a daily basis.
• Handle all internal and external communications in an efficient, professional and courteous manner by utilizing strong interpersonal skills. 
• Maintain supplies and forms necessary for the registration/billing transmittal process.
• Contribute to team effort by performing other duties as assigned.

Position Requirements

• Education: High School Graduate. Minimum 2 years experience.
• Practical knowledge of neurosurgical procedures and medical office processes
• Demonstrates excellent customer service
• Ability to manage and prioritize multiple tasks in fast paced environment
• Strong problem solving, problem prevention and decision making skills
• Ability to convey empathy
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with ability to learn multiple software applications
• Familiar with insurance carrier requirements
• Ability to work with minimal supervision

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Registrar I position.

Location: Anderson
Reports To: Designated Manager/Director
Status:
Posted:02.15.2022

Responsibilities

• Greet and gather patient registration information upon their arrival at the office.
• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Immediately greet patient with courtesy and respect upon arrival at the office.
• Provide timely assistance at the Kiosk while gathering patient registration information in an accurate, professional and courteous manner.
• Prepare in advance the office encounters by checking for managed care referral information, BWC allowed diagnosis, and verification of eligibility and benefits via Clearwave.(as indicated)
• Collect all co-payments and other balances due at time of registration.
• Account for new and in progress visits on a daily basis.
• Accurately enter/post daily charges, receipts and adjustments; prepare deposit slips and batch header forms; maintain cash box.
• Input hospital inpatient and outpatient demographic information. (as indicated)
• Complete Priority Consult billing by obtaining insurance information and posting the charges. (if required)
• Schedule patients for return appointments.
• Handle all internal and external communications in an efficient, professional and courteous manner by utilizing strong interpersonal skills.
• Maintain supplies and forms necessary for the registration/billing transmittal process.
• Calculate patient cost share and communicate benefit detail to Financial Counselor when warranted to ensure collections of co-pays, deductibles, & prepayments.
• Contribute to team effort by performing other duties as assigned.

Skills

• Demonstrates excellent customer service
• Ability to manage and prioritize multiple tasks in fast paced environment
• Strong problem solving, problem prevention and decision making skills
• Ability to convey empathy
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with ability to learn multiple software applications
• Familiar with insurance carrier requirements
• Ability to work with minimal supervision

Requirements

• High School graduate or GED
• Minimum of 2 years experience (Preferred)
• Minimum 1 year experience in Insurance Verification (Preferred)

• Physical Requirements: Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Sitting, Lifting up to 10 pounds, Bending, Reaching.
• Environmental Requirements: Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Anderson Registrar position.

Location: West Chester
Reports To: Beth O'Connell, Operations Manager
Status: Full time
Posted: 04.14.2022

Responsibilities

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Greet patient with courtesy and respect upon arrival at the office. Gather patient registration information in an accurate, timely, professional and courteous manner.
• Prepare in advance the office encounters by printing current patient roster, printing encounter forms and checking for managed care referral information and BWC allowed diagnosis.
• Collect all co-payments and other balances due at time of registration. Schedule patients for return appointments.
• Accurately enter/post daily charges, receipts and adjustments; prepare deposit slips and batch header forms; maintain cash box.
• Obtain and input hospital inpatient and outpatient demographic infor and create new patient charts as required.
• Check in all Priority Consult films and call for any missing reports. Account for missing tickets on a daily basis.
• Handle all internal and external communications in an efficient, professional and courteous manner by utilizing strong interpersonal skills. 
• Maintain supplies and forms necessary for the registration/billing transmittal process.
• Contribute to team effort by performing other duties as assigned.

Position Requirements

• Education: High School Graduate. Minimum 2 years experience.
• Practical knowledge of neurosurgical procedures and medical office processes
• Demonstrates excellent customer service
• Ability to manage and prioritize multiple tasks in fast paced environment
• Strong problem solving, problem prevention and decision making skills
• Ability to convey empathy
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with ability to learn multiple software applications
• Familiar with insurance carrier requirements
• Ability to work with minimal supervision

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Registrar position.

West Chester/ Union Centre
Reports To: Donna Bollinger, VP, Operations
Status: Full time
Posted: 11.04.2022

Responsibilities

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Immediately greet patient with courtesy and respect upon arrival at the office.
• Provide timely assistance at the Kiosk while gathering patient registration information in an accurate, professional and courteous manner.
• Prepare in advance the office encounters by checking for managed care referral information, BWC allowed diagnosis, and verification of eligibility and benefits via Clearwave.(as indicated)
• Collect all co-payments and other balances due at time of registration.
• Account for new and in progress visits on a daily basis.
• Accurately enter/post daily charges, receipts and adjustments; prepare deposit slips and batch header forms; maintain cash box.
• Input hospital inpatient and outpatient demographic information. (as indicated)
• Complete Priority Consult billing by obtaining insurance information and posting the charges. (if required)
• Schedule patients for return appointments.
• Handle all internal and external communications in an efficient, professional and courteous manner by utilizing strong interpersonal skills.
• Maintain supplies and forms necessary for the registration/billing transmittal process.
• Contribute to team effort by performing other duties as assigned.
• Calculate patient cost share and communicate benefit detail to Financial Counselor when warranted to ensure collections of co-pays, deductibles, & prepayments.

Skills

• Demonstrates excellent customer service
• Ability to convey empathy
• Strong problem solving, problem prevention and decision making skills
• Ability to manage and prioritize multiple tasks in fast paced environment
• Excellent oral and written communication skills
• Familiar with insurance carrier requirements
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with ability to learn multiple software applications
• Ability to work with minimal supervision

Requirements

• Education: High School graduate or GED
• Minimum of 2 years experience (Preferred)
• Minimum 1 year experience in Insurance Verification (Preferred)
• Physical Requirements: Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Sitting, Lifting up to 10 pounds, Bending, Reaching.
• Environmental Requirements: Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Registrar II position.

Location: Rookwood
Reports To: Senior Director, RCM and Hospital Services Operations
Status: Full-time
Posted: 02.21.2023

Responsibilities

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic
• Perform as a working Lead and serve as the primary resource for insurance verification, financial counseling, and credentialing functions within the Revenue Cycle Department.
• Assist management in identifying, planning, implementing and evaluating process improvements and procedure/policy changes necessary to achieve departmental goals.
• Lead and assist associates with insurance, billing, and cash posting assistance questions.
• Lead the ACE edit process in the Unlimited System and resolve problems as needed.
• Lead the patient statement and inbound call process to help ensure that both patient collections and customer service are optimized.
• Work in tandem with the Leads in Hospital Services and Financial Clearance to help achieve Cash and Charge goals as well as other key metrics for the RCM. Serve as back up to and assume the role of Lead, Financial Clearance, as needed.
• Lead the Reimbursement Analysis team to and ensure that payor compliance is met with our contracts. Also, oversee the appeals resolution process and make sure that issues are escalated timely to payor’s provider teams.
• Lead the patient and insurance refund process to make sure that refunds are done both timely and accurately.
• Coordinate with the prior authorization team to help ensure the accurate information on insurance and benefits is provided to PA staff.
• Champion and facilitate corrective action steps for issues impacting the other areas of the revenue cycle – with a focus on reducing preventable denials and enhancing reimbursement from payors
• Serve as a working Lead meaning – oversee the areas and associates within the scope of responsibility as well as stay current with technology, processing, regulations, etc. and fulfill the duties of individuals as needed (i.e. during periods of vacancies).
• Assist in the training and continuing education of associates. Provide input on associate performance evaluations.
• Maintain the weekly department schedule
• Assist other Mayfield leads with projects or issues impacting the entire revenue cycle.
• Prepare monthly provider compensation reports for contracted providers and other reports as needed.
• Perform system administrator duties for practice management system and electronic billing system (i.e., provider numbers, insurance carriers, etc.)
• Provide coverage as needed during absences.
• Serve as a claims processing and account resolution subject matter resource across the RC
• Contribute to team environment by performing other duties as assigned.

Skills

• Ability to develop, motivate and guide team members
• Desire and ability to work in a team environment
• Strong problem solving, problem prevention and decision-making skills
• Ability to manage and prioritize multiple tasks in fast paced environment
• Computer proficient with ability to learn multiple software applications, including Word and Excel
• Familiarity with Healthbridge, Epic, EMR and Practice Management software programs
• Excellent oral and written communication skills
• Excellent customer service
• Diplomacy and good judgment when dealing with others
• Ability to maintain composure and restore calm in a stressful situation
• Ability to convey empathy
• Knowledge of CPT, ICD-9, and ICD-10 coding for physicians

Education/Experience

• High School Graduate
• College Degree Preferred
• Five years experience in healthcare billing and collection operations

Physical requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, and visual inspection. Hearing, Talking, Sitting for long periods of time, Lifting up to 10 pounds, Bending, Reaching.

Environmental requirements

Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the RCM Team Leader position.

Location: Rookwood
Reports To: Senior Director, RCM and Hospital Services Operations
Status: Full-time
Posted: 02.21.2023

Responsibilities

• Perform as a working Lead and serve as the primary resource for insurance verification, financial counseling, and credentialing functions within the Revenue Cycle Department.
• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Assist management in identifying, planning, implementing and evaluating process improvements and procedure/policy changes necessary to achieve departmental goals.
• Lead and assist associates with insurance, billing, and financial assistance questions.
• Responsible for the managed care database and resolution of problems as needed.
• Lead financial counseling team and ensure that patient collection goals are met while maintaining a focus on patient experience.
• Work in tandem with the Leads in Hospital Services and Claim Processing/Acct Resolution to help achieve Cash and Charge goals as well as other key metrics for the RCM. Serve as back up to and assume the role of Lead, Claim Processing and Account Resolution, as needed.
• Lead the insurance verification team and ensure the processes for securing correct payor information and patient benefits are optimized. Ensure that the best practices for financial clearance are met and followed.
• Lead credentialing process and ensure that timely and accurate information is provided to providers as well as clinical and business office staff.
• Coordinate with the prior authorization team to help ensure the accurate information on insurance and benefits is provided to PA staff.
• Champion and facilitate corrective action steps for issues impacting the other areas of the revenue cycle – with a focus on reducing preventable denials.
• Assist in the training and continuing education of associates. Provide input on associate performance evaluations.
• Serve as a working Lead meaning – oversee the areas and associates within the scope of responsibility as well as stay current with technology, processing, regulations, etc. and fulfill the duties of individuals as needed (i.e. during periods of vacancies).
• Maintain the weekly department schedule
• Assist other Mayfield leads with projects or issues impacting the entire revenue cycle.
• Prepare monthly provider compensation reports for contracted providers and other reports as needed.
• Perform system administrator duties for practice management system and electronic billing system (i.e., provider numbers, insurance carriers, etc.)
• Provide coverage as needed during absences.
• Serve as a financial clearance subject matter resource across the RC
• Contribute to team environment by performing other duties as assigned.

Skills

• Ability to develop, motivate and guide team members
• Desire and ability to work in a team environment
• Strong problem solving, problem prevention and decision-making skills
• Ability to manage and prioritize multiple tasks in fast paced environment
• Computer proficient with ability to learn multiple software applications, including Word and Excel
• Familiarity with Healthbridge, Epic, EMR and Practice Management software programs
• Excellent oral and written communication skills
• Excellent customer service
• Diplomacy and good judgment when dealing with others
• Ability to maintain composure and restore calm in a stressful situation
• Ability to convey empathy
• Knowledge of CPT, ICD-9, and ICD-10 coding for physicians

Physical requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, and visual inspection. Hearing, Talking, Sitting for long periods of time, Lifting up to 10 pounds, Bending, Reaching.

Environmental requirements

Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the RCM Team Leader position.

Location: Rookwood
Reports To: Sydney Watson, Manager, Access Coordination/Care Coordination
Status: Full-Time
Posted: 02.15.2023

Responsibilities

The Care Navigator will integrate care from preadmission to discharge for patients within the Brain Tumor Center of Excellence. Serves as a single point of contact for physicians, patients and caregivers to provide resources and assistance with surgical care at Mayfield and throughout the episode of care. The Navigator will act in a capacity as an extension and partner to the physician but also will exhibit the ability to practice supervised independent decision-making regarding diagnosis and care of patients

Other responsibilities include:

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Provides excellent service to internal and external customers
• Demonstrates empathetic, helpful and courteous behavior to all customers
• Exhibits ability to express appreciation of the customer's unique needs
• Speaks clearly, uses good grammar and uses voice inflection that communicates understanding and concern
• Demonstrates good listening skills
• Demonstrates ability to respond appropriately to patients' fears, anxiety and anger
• Demonstrates ability to assure customers of Mayfield's desire and ability to meet their needs
• Demonstrates ability to gain caller's understanding and acceptance of Mayfield Clinic processes
• Exercises initiative, creativity and courage to act in the best interest of the patient
• Assist patients in understanding their choice to have cranial surgery, what to expect from the surgery and how to prepare.
• Serves as an essential link between patients and all other care providers.

Working directly with physicians and staff, the Care Navigator:

• Prioritizes patient communication based on risk and need based on established protocols. Communicates with the surgeon regarding risks identified that present a potential negative impact on the surgical outcomes or cost of the episode of care.
• Develop and document process and protocols for treatment of Brain Tumors at Mayfield. Engage in process improvement activities to improve overall quality of care and the experience of Mayfield patients.
• Assists in developing and planning patient education programs.
• Provide support for patients after discharge from hospital and determine their needs based upon functional status and final pathology.
• Responsible for outreach efforts to establish and maintain positive working relationships with key customers (physicians, office staff, facility staff, nurses, social services staff, etc.)
• This individual will also be responsible for building relationships with the hospitals utilized by Mayfield surgeons as well as across all post-acute care clinical settings to promote utilization of evidence-based best practices and efficient methodologies to provide safe, quality care across the health care continuum for the patient.
• Participate in Tumor Board meetings when Mayfield surgeons participate and develop follow-up processes for decisions made.
• Provide back up to physicians by presenting cases at Tumor Board during physician absence.
• Participate in Brain Tumor COE meetings and complete follow-up as appropriate
• Identify opportunities to improve the surgical experience for patients.
• Uses outcomes data, clinical process data and partner feedback to identify and implement quality improvement initiatives to positively impact future outcomes for Mayfield’s surgical patient population.
• Serve as an internal resource to teach and be a knowledge expert for other Mayfield associates ( e.g. Access Coordination, Care Coordination).
• Demonstrate understanding and skills in the use of office management and telephone system hardware and software.
• Participate in departmental, interdepartmental and organizational activities and accept cross-training opportunities.
• Contribute to team effort by performing other duties as assigned.

Position Requirements

Skills

• Knowledge of cranial surgical diagnosis and treatment
• Demonstrates excellent customer service
• Ability to convey empathy
• Strong problem solving, problem prevention and decision-making skills
• Ability to manage and prioritize multiple tasks in fast paced environment
• Proven success implementing quality improvement initiates, informed through the collection and analysis of patient data.
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with ability to learn multiple software applications
• Ability to work with minimal supervision
• Proficient in developing relationship with external providers (hospitals, post-acute care providers, etc) for the purpose of identifying process improvement opportunities and improving coordination of care
• Knowledge of insurance

Education

• RN Degree and five years applicable experience required.
• Prior experience within a surgical or oncology setting preferred.
• Professional in Healthcare Quality Certification (CPHQ) preferred.
• RN license is required.

Physical requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, and visual inspection. Hearing, Talking, Sitting for long periods of time, Lifting up to 10 pounds, Bending, Reaching.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the RN Care Navigator Cranial position.

Location: West Chester
Reports To: Operations Manager
Status: Full-time
Posted: 01.24.2023

Skills

• Practical knowledge of neurosurgical procedures and/or medical office processes
• Demonstrates excellent customer service
• Ability to manage and prioritize multiple tasks in fast paced environment
• Strong problem solving, problem prevention and decision making skills
• Ability to convey empathy
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with ability to learn multiple software applications
• Ability to work with minimal supervision

Responsibilities

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Provide administrative support to ensure efficient operation of the physician practice. Supports physicians and advance practice providers through a variety of tasks related to organization, scheduling, and communication. Responsible for confidential and time sensitive information.
• Coordinate and schedule surgeries, procedures, testing and follow-up appointments as designated by physicians according to established policies and procedures as required. Obtain insurance authorizations as needed.
• Interact with patients, physicians and other staff within the clinic and at outside facilities providing accurate, timely and responsive information.
• Coordinate processes and timing as required meeting physician and facility requirements. Coordinate arrangements for surgical assistants, special equipment, and surgical materials as indicated.
• Maintain physician’s calendar for both patient and administrative events. Handle all internal communications in an efficient, professional, and courteous manner
.
• Act as a liaison between the physician and the patient by providing the patient with instruction from the physician, advising the physician of the patient's needs, and assuring that the physician is available to the patient whenever necessary, in person or by telephone.
• Document all patient interaction promptly and thoroughly into the patient’s medical record.
• Ensure scheduling of hospital discharge orders (e.g. office appointment, or scan) as indicated.
• Provide administrative support to physician with regard to corporate and external administrative activities. Such as board meetings and hospital committees.
• Oversee /review the transcription of all dictation and correspondence ensuring that all physician dictation is processed in a timely manner
• Complete and/or compose insurance forms, attorney letters, disability forms or other documents requested by the patient within 3 -5 business days.
• Open, organize and distribute mail and faxes.
• Assist patients, when appropriate, with family housing, maps, travel arrangements, etc.
• Provide secretarial support to other healthcare professionals that are a part of the work unit (e.g. Advanced Practice Provider)
• Contribute to team effort by performing other duties as assigned.

Position Requirements

• High School graduate, Associate’s Degree preferred or equivalent combination of education and experience
• 3+ years’ experience in an administrative assistant role
• 5+ years’ surgery scheduler/medical secretary role preferred.

Physical requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, and visual inspection. Hearing, Talking, Sitting for long periods of time, Lifting up to 10 pounds, Bending, Reaching.

Environmental requirements

Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-386-6887 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Senior Writer position.