Texting with Mayfield Brain & Spine

Thank you for your interest in Mayfield Brain & Spine. Individuals who register to become patients at Mayfield Brain & Spine are automatically opted-in to receive text message alerts.

How to Opt-In: Text "STOP" to 87931 at any time to Opt-Out of Mayfield Brain & Spine Text Message Alerts and Updates. If you'd like to Opt Back into Mayfield Brain & Spine Text Message Alerts and Updates, Simply Text "JOIN" to 87931 at any time.

The mobile operators participating in this campaign are AT&T, Sprint, T-Mobile®, Verizon Wireless, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, ACS Wireless, Appalachian Wireless, Bluegrass Cellular, Carolina West Wireless, Cellcom, C-Spire Wireless (formerly Cellsouth), Cellular One of East Central Illinois, Cross (dba Sprocket), Duet IP, Element Mobile, EpicTouch, GCI Communications, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri Cellular), Illinois Valley Cellular, Immix (Keystone Wireless / PC Management), Inland Cellular, iWireless, Mobi PCS (Coral Wireless LLC), Mosaic, MTPCS / Cellular One (Cellone Nation), Nex-Tech Wireless, nTelos, Panhandle Telecommunications, Peoples Wireless, Pioneer, Plateau, Revol Wireless, Rina – Custer, Rina – All West, Rina – Cambridge Telecom Coop, Rina – Eagle Valley Comm, Rina – Farmers Mutual Telephone Co, Rina – Nucla Nutria Telephone Co, Rina – Silver Star, Rina – South Central Comm, Rina – Syringa, Rina – UBET, Rina – Manti, South Canaan / CellularOne of NEPA, Thumb Cellular, Union Wireless, United, Viaero Wireless, West Central Wireless, Leaco, Nemont/Sagebrush. T-Mobile is not liable for delayed or undelivered messages.

*If your mobile operator is not participating, you will not receive a reply to your messages. Some operators may not support some services at the prices offered. Pre-paid users may not be able to participate – Check with your mobile operator.

Pricing: Mayfield does not charge for this messaging service, but depending on your plan, your mobile operator may charge standard and other text messaging fees for text messages sent and received. To stop a service at any time, reply STOP. Text HELP to >87931 to receive help information. You can also reply HELP to any message. Note that any messages you send to Mayfield become property of Mayfield Brain & Spine.*You will receive up to 30 messages between January and December of each year, per your request from the website.

*Any messages you send in text messages become property of Mayfield Brain & Spine. No remuneration is implied or offered. News and data delivered are believed to be accurate at the time of delivery. For Support in cases where your texting function is not working, you can email SMS@mayfieldclinic.com.

We have a variety of texting programs that you may find helpful. Learn more about our programs by clicking on the following:

  1. What we offer
  2. FAQ
  3. Supported Carriers
  4. Terms and Conditions
  5. For More Information

1. What we offer

Appointment Reminders and Care Updates

Individuals who register to become patients at Mayfield Brain & Spine are automatically opted-into receiving appointment reminder & care text messages

Patient Satisfaction Surveys

2. FAQ

What is a text message (SMS)?

A text message or SMS ("Short Message Service") is a text-based message sent to or received by your mobile phone.

What is a short code?

A short code is a five or six-digit number used as an address for SMS messages that functions like a phone number. The short code for all Mayfield texting programs is 87931.

Are text commands case-sensitive?

No. Commands can be sent in lowercase or all capital letters.

How do I opt out of the texting program?

You can opt out of Mayfield's texting program by texting STOP to 87931. For the account balances texts, you can remove your mobile number by logging in to the Patient Portal on MayfieldClinic.com and visiting the Manage my account page.

What should I do if I get a new phone or phone number?

As long as you have the same phone number, you don't need to do anything to continue texting with us. If your phone number changes, you will have to delete your old number and add your new one. To update your phone number, just log in to the Patient Portal on MayfieldClinic.com.

How much does it cost?

Mayfield does not charge for this service, but your carrier's message and data rates may apply to each text message sent or received, including error messages. Your wireless carrier will charge you for each text message sent or received according to the terms of the service agreement with your carrier.

Who can see my mobile number?

In order to send you the information you ask for, Mayfield will have a record of your mobile number. We keep it confidential and will not use it for any purpose other than to communicate directly with you and to help you participate in the program(s) you agree to that are listed above. We will not let anyone other than Mayfield employees or contractors see your mobile number without your permission, unless we are required by law to disclose it.

How do I get help or support for the texting program?

For help, text HELP to 87931 anytime. If you have questions, please contact Mayfield Web Support Help Desk at 513-221-1100 or 800-325-7787. We are available Monday through Friday from 9:00 a.m. - 5:00 p.m., EST.

Will Mayfield texts work on my mobile phone?

Mayfield texts will work as long as your carrier supports text messaging. Check with your carrier for details about text messaging charges.

Is Mayfield texting secure?

A wireless text message is not a secure communication. You should never send sensitive personal information by text message. However:

  • We do not send any sensitive personal information via text message
  • We do not send unsolicited text messages
  • Mayfield texting is covered by our terms and privacy policy

3. Supported Carriers

AT&T, Sprint, T-Mobile®, Verizon Wireless, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, ACS Wireless, Appalachian Wireless, Bluegrass Cellular, Carolina West Wireless, Cellcom, C-Spire Wireless (formerly Cellsouth), Cellular One of East Central Illinois, Cross (dba Sprocket), Duet IP, Element Mobile, EpicTouch, GCI Communications, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri Cellular), Illinois Valley Cellular, Immix (Keystone Wireless / PC Management), Inland Cellular, iWireless, Mobi PCS (Coral Wireless LLC), Mosaic, MTPCS / Cellular One (Cellone Nation), Nex-Tech Wireless, nTelos, Panhandle Telecommunications, Peoples Wireless, Pioneer, Plateau, Revol Wireless, Rina – Custer, Rina – All West, Rina – Cambridge Telecom Coop, Rina – Eagle Valley Comm, Rina – Farmers Mutual Telephone Co, Rina – Nucla Nutria Telephone Co, Rina – Silver Star, Rina – South Central Comm, Rina – Syringa, Rina – UBET, Rina – Manti, South Canaan / CellularOne of NEPA, Thumb Cellular, Union Wireless, United, Viaero Wireless, West Central Wireless, Leaco, Nemont/Sagebrush. T-Mobile is not liable for delayed or undelivered messages.

4. SMS Terms and Conditions

Click here to review terms for accepting SMS messages from Mayfield Brain & Spine


5. For More Information

If you would like more information about our SMS texting service, please contact us by texting HELP to 87931, or calling us at 513-569-5354, or emailing us at SMS@mayfieldclinic.com.