At Mayfield, we’re working hard to help #FlattenTheCurve

During these unprecedented times, when #FlattenTheCurve has become a global rallying cry, Mayfield Brain & Spine is doing everything it can to help slow the spread of the novel coronavirus and save lives.

By slowing the rate at which the deadly COVID-19 is spreading – by flattening the curve that shows the number of new infections – we increase the chances that everyone who falls ill will get the specialized care they need. If too many people get sick at the same time – if the curve rises too sharply -- hospitals could be overwhelmed, and there may not be enough beds and equipment for everyone.

At Mayfield, we have taken multiple steps to flatten the curve and, at the same time, to preserve the health and safety of our patients, staff, and physicians. Here are just a few of these initiatives:

• We are offering telehealth (video) appointments to new and existing patients who do not have urgent or emergent conditions, such as a drop foot or brain tumor.
• We are offering appointments by phone to new and existing patients who are uncomfortable with telehealth technology or are unable to obtain reliable internet access.
• Patients with urgent or emergent issues will be seen in the office. For everyone’s safety, visitors are not permitted in our offices. Those patients who need assistance are permitted to bring one person with them. Both will have their temperatures taken before entering the office.
• Our patient exam rooms are being sanitized after each patient visit, and all high-touch areas in our offices are being sanitized multiple times each day.
• We have closed Mayfield Physical Therapy offices at all Mayfield locations, as mandated by state officials. We are instead offering advice to callers and providing information about exercises and stretches on our website and also on social media.
• We are posting news about our policies during the COVID-19 pandemic on our home page (www.mayfieldclinic.com) and on Facebook, LinkedIn, and Twitter.
• The majority of our non-clinical staff are either working from home or taking paid time off.
• All physicians and staff who come to the office are expected to take their temperatures at home before coming in. If their temperature is above 100.4, they are not to enter the office.
• Those who are working in our offices practice social distancing and wipe down surfaces frequently. We have replaced all face-to-face meetings with virtual meetings or conference calls.
• Our senior management meets regularly by video conference to discuss updates from the government and our regional health systems. Our staff receive updates from our CEO multiple times each week. The message always ends the same: “Stay safe and healthy. We will get through this together.”

If you would like to schedule an appointment, call 513-221-1100. If you are a patient who has a question or concern, please call 513-569-5212 and leave a message on our Patient Hotline. You can also email us at MayfieldCares@MayfieldClinic.com. One of our staff will contact you as soon as we can, but no later than one business day after your call. If your issue is urgent or life threatening, please call 911.

As Mayfield works hard to help flatten the curve, we appreciate your cooperation and hope that you and your family can remain safe and healthy during this challenging time.