Careers

The Mayfield Clinic has long been recognized for its commitment to the people who work here. Mayfield challenges associates to exceed the expectations of the patients and referring physicians we serve, and empowers them with the resources to do so.

The Mayfield Experience

Mayfield seeks the brightest and most qualified individual for each position it fills. Associates are challenged to continuously improve services and processes in which they are involved. Our physicians are some of the most respected specialists in their fields, and they demand excellence on a daily basis. The successful associate is motivated by this drive, and is rewarded for demonstrated quality, commitment to excellence, follow through, and teamwork. Each associate must commit to the mission and core values of the Mayfield Clinic.

What you can expect from Mayfield 

Our associates enjoy pleasant work environments and flexible work schedules, competitive salaries and benefits, robust profit sharing/401k retirement planning. Mayfield provides recognition and rewards programs, associate activities and honors programs, and generous holiday/vacation schedules. Mayfield conducts associate satisfaction surveys every 3-5 years and employs action teams to respond to any issues or problems identified during this process.


Location: 3825 Edwards Road
Reports To: Manager, Patient Accounts
Status: Full-Time
Posted: 08.14.2016

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic
  • Conducts interviews with patients and/or family members. Performs financial clearance function including, but not limited to, negotiating and collecting point of service payments (i.e. co-pays, deductibles, Out of Network Rates) or link to government programs and financial assistance.
  • Provide counseling to patients on payment alternatives or resources, evaluate financial needs, provide assistance with payment arrangements (if applicable) for patients with self pay balances.
  • Secure Mayfield financial interests (liens, etc.). Negotiate settlements with the patients (or patient's attorney).
  • Utilize and enforce the Mayfield Self Pay and Recurring Bad Debt patient collection policies when patients with payment issues wish to schedule services at the Mayfield Clinic.
  • Coordinate the process of qualifying and sending accounts to collections with the specific Mayfield Physicians, Managements, and the Collection Agency. Provide Data analysis on utilization and performance of the collection agencies that Mayfield utilizes. Reconcile agency placement numbers with the collection agencies.
  • Make recommendations to physicians and management on patients who are uncooperative or non-compliant with our attempts to provide financial counseling and assistance. Communicate the decision of the physicians and management in an appropriate manner back to the patient.
  • Negotiate prompt payment discounts with insurance carriers and patients.
  • Secure Mayfield financial interests with auto insurance carriers (when applicable) either before or immediately after a patient is provided services.
  • Follows up on Self Pay Accounts Receivable to ensure collections of outstanding balances. 
  • Maintains complete documentation of all activities performed on accounts.
  • Provide communication to the staff as updates and changes occur in the collection process. Provide education upon request or as the situation dictates to associates on collection processes and policies.
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

  • Education: Bachelors Degree required or equivalent combination of education and experience.
  • Experience: Three years experience in physician based receivable collections or five years in general healthcare collections.
  • Skills:
  • Strong organizational and time management skills
  • Excellent interpersonal skills
  • Ability to prioritize and problem-solve
  • Demonstrates excellence in customer service
  • Able to self direct
  • Computer proficient, including Excel and Word programs

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Financial Counselor position.


Location: Rookwood Exchange
3825 Edwards Road, Cincinnati, Ohio 45209
Reports To: Natasha Kumar, Director Revenue Cycle Management
Status: Full-time
Posted: 2018-07-24


Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Submits electronic and hard copy claims in an accurate and timely manner.
  • Makes all necessary corrections to claims that do not pass the billing edits and payer requirements.
  • Contacts payers regarding unpaid claims. Researches and/or ensures that questions and requests for information are addressed in a timely and professional manner to ensure resolution and reimbursement.
  • Ensures timely, effective and thorough management of claims to ensure full, expected reimbursement for services provided.
  • Maintains documentation and updates practice management system for appropriate claims submission and other pertinent information to identify action taken.
  • Makes necessary adjustments as appropriately required by plan reimbursement and company policy.
  • Prioritizes claims based on aging and outstanding dollar amounts, or as directed by management.
  • Research and initiate requests for refunds for accounts with credit balances.
  • Answers phone inquiries regarding bills, charges, and account status.
  • Updates data in the practice management system as required.
  • Contribute to team environment by performing other duties as assigned.

Skills

  • Demonstrates excellent customer service
  • Ability to convey empathy
  • Strong problem solving, problem prevention and decision making skills
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Ability to work with minimal supervision

Position Requirements

  • High School Diploma
  • Two years experience in healthcare billing.

Qualified candidates should send their resume to  jobs@mayfieldclinic.com. Please be sure to indicate you are applying for the Patient Account Representative position.

Location: Rookwood Exchange
Reports To: Donna Bollinger, VP of Operations
Status: 40 hrs
Posted: 08.14.2018


Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Greet patient with courtesy and respect upon arrival at the office. Gather patient registration information in an accurate, timely, professional and courteous manner.
  • Prepare in advance the office encounters by printing current patient roster, printing encounter forms and checking for managed care referral information and BWC allowed diagnosis.
  • Collect all co-payments and other balances due at time of registration. Schedule patients for return appointments.
  • Accurately enter/post daily charges, receipts and adjustments; prepare deposit slips and batch header forms; maintain cash box.
  • Obtain and input hospital inpatient and outpatient demographic infor and create new patient charts as required.
  • Check in all Priority Consult films and call for any missing reports. Account for missing tickets on a daily basis.
  • Handle all internal and external communications in an efficient, professional and courteous manner by utilizing strong interpersonal skills. 
  • Maintain supplies and forms necessary for the registration/billing transmittal process.
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

  • Education: High School Graduate. Minimum 2 years experience.
  • Practical knowledge of neurosurgical procedures and medical office processes
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Familiar with insurance carrier requirements
  • Ability to work with minimal supervision

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Registrar II position.



Mission

The mission of the Mayfield Clinic is to provide the best neurosurgical care for our patients.

We will accomplish this through:

  • Superior clinical outcomes
  • Compassionate patient care
  • Education and research
  • Innovation

Values

Integrity: We commit to honest and ethical behavior in all of our endeavors and interactions.

Excellence: We commit to the highest level of performance and continuous improvement.

Respect: We embrace the importance of all individuals, and value their diverse backgrounds, skills, and contributions.

Compassion: We commit to being compassionate and empathetic in all of our interactions.

Collaboration: We embrace teamwork, mentoring, cooperation, sharing of expertise, and empowerment.