Careers

The Mayfield Clinic has long been recognized for its commitment to the people who work here. Mayfield challenges associates to exceed the expectations of the patients and referring physicians we serve, and empowers them with the resources to do so.

The Mayfield Experience

Mayfield seeks the brightest and most qualified individual for each position it fills. Associates are challenged to continuously improve services and processes in which they are involved. Our physicians are some of the most respected specialists in their fields, and they demand excellence on a daily basis. The successful associate is motivated by this drive, and is rewarded for demonstrated quality, commitment to excellence, follow through, and teamwork. Each associate must commit to the mission and core values of the Mayfield Clinic.

What you can expect from Mayfield 

Our associates enjoy pleasant work environments and flexible work schedules, competitive salaries and benefits, robust profit sharing/401k retirement planning. Mayfield provides recognition and rewards programs, associate activities and honors programs, and generous holiday/vacation schedules. Mayfield conducts associate satisfaction surveys every 3-5 years and employs action teams to respond to any issues or problems identified during this process.


Location: Rookwood
Reports To: Jeremy Peter, Manager, Initial Care & Care Coordination
Status: Full-Time
Posted: 12.30.2015

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Provides excellent service to internal and external customers
  • Demonstrates empathetic, helpful and courteous behavior to all customers
  • Exhibits ability to express appreciation of the customer's unique needs
  • Speaks clearly, uses good grammar and uses voice inflection that communicates understanding and concern
  • Demonstrates good listening skills
  • Demonstrates ability to respond appropriately to patients' fears, anxiety and anger
  • Demonstrates ability to assure customers of Mayfield's desire and ability to meet their needs
  • Demonstrates ability to gain caller's understanding and acceptance of Mayfield Clinic processes
  • Exercises initiative, creativity and courage to act in the best interest of the patient
  • Effectively executes Priority Consult Responsibilities
  • Enters complete and accurate information into the medical history form
  • Demonstrates understanding and skill in the use of Priority Consult Software
  • Effectively communicates to the patient the physician's recommendation
  • Effectively identifies and processes urgent patients
  • Uses correct spelling and grammar in the history form
  • Effectively facilitates the Patient Registration and Appointment Scheduling Processes
  • Enters complete and accurate information into the scheduling database
  • Follows proper procedure
  • Demonstrates understanding and skill in the use of the ENCORE system
  • Demonstrates understanding of the practice and physician protocols
  • Works effectively as a team member and shares workload in an equitable manner
  • Consistently handles ACD calls proportionally to staffing levels and department needs
  • Routinely accesses Priority Consult "Waiting for Phone Call" queue and contacts patients with physician disposition
  • Returns department phone messages and handles faxed new patient referrals
  • Fills gaps in Switchboard coverage
  • Maintains accurate schedules for the assigned physicians. Attends to physician office and template changes in a timely manner following established procedures
  • Demonstrates an understanding and skill in the use of office management and telephone system hardware and software
  • Participates in departmental, interdepartmental and organizational activities, and accepts cross training opportunities
  • Performs other duties relevant to the position or as assigned
  • Handles clinic films that are to be returned by US Mail
  • Facilitates the completion of HIPAA acknowledgment of patient privacy forms and maintains paper file per HIPAA regulations

Position Requirements

  • Minimum of 3 years full-time work experience in the health care field
  • High School Diploma Required
  • High-level of direct customer service skills
  • Ability to work in a fast paced environment
  • Excellent written and oral communication skills
  • Strong interpersonal skills
  • Exceptional problem solving and decision making skills
  • Computer proficient
  • Desire and ability to work in a team environment

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Initial Care Specialist position.

Location: Rookwood
Reports To: Donna Bollinger, VP Operations
Status: Full-time
Posted: 11.14.2016


Skills

  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient

Responsibilities

  • Perform pre-appointment triage, meet with post-operative, established and new patients in the office and assess their condition; establish and maintain treatment plans; enter medications, orders and chart notes into the EMR.
  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Meet post-operative and non-operative medical management patients in the office and assess their condition; establish and maintain treatment plans; dictate chart notes.
  • Act as a liaison between physician and patient by providing the patient with instruction from the physician, advising the physician of the patient's needs, and assuring that the physician is available to the patient whenever necessary, in person or by telephone.
  • Document all patient interaction promptly and thoroughly into the patient's medical record. Maintain the internal order and arrangement of the patient medical record including a record of phone calls, changes in prescriptions, etc.
  • Collaborate with appropriate personnel for coordination of outpatient testing.
  • Maintain and upgrade clinical skills and professional expertise through participation in professional organizations, workshop attendance, CEU activities, formal education and current literature review.
  • Provide health education and clinical information to patients, Mayfield associates, hospital personnel and professional organizations.
  • Plan, direct and participate in programs of nursing care with emphasis on continuity and individual care.
  • Plan, develop and implement educational programs for patients and families including direct teaching and discharge planning.
  • Collaborate on research endeavors with other health professionals.
  • Participate in research projects for clinical studies as requested.
  • Keep informed of scientific investigations in the area of neurosciences.
  • Assist in clinical quality improvement initiatives as needed.
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

  • Must be a graduate of accredited Nurse Practitioner program with a current license to practice nursing in the state of Ohio (and Kentucky if the job duties require).
  • Desire a minimum of two years clinical experience in acute health care setting
  • Physical requirements: Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Standing, Sitting, Walking, Lifting up to 10 pounds, Bending, Reaching.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Nurse Practitioner position.

Location: Rookwood
Reports To: VP, Communications
Status: Full-time
Posted: 10.26.2016

Responsibilities

  • This individual serves as the "face of Mayfield" for our referring community. He/she will build relationships with referring physicians and potential referring physicians. He/she will work with the VP, Communications and physicians to identify key and potential referrers, develop and implement a contact plan, track progress, and report back to the VP, Communications and the Marketing Communications Subcommittee on a regular basis.
  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Develop a strategic Physician Liaison plan that addresses each target audience.
  • Work with VP and Communications team to ensure the plan fits with the marketing plan for Mayfield.
  • Meet all physicians and support staff. Understand the various services and products offered by each practice.
  • Make initial visits and general visits as needed with targeted physicians.
  • Reports concerns, issues, or frustrations of referring MDs to VP, Communications and to Mayfield physicians/staff, as appropriate, for corrective action and potentially a personal visit by the physician.
  • Research referral patterns and identify targets. Generate referring physician reports semi-monthly for Mayfield overall, as well as for each individual physician. Follow up with meetings as appropriate.
  • Develop a specific strategy for low-referring MD’s/community MD’s that have dropped their referrals by 10%. Serve as the site manager for the MD portal of mayfieldclinic.com.
  • Manage Mayfield’s Patient Satisfaction survey administration and quarterly results analysis.
  • Work with VP, Communications to develop professional outreach budget to support the Physician Liaison effort.
  • Work with PR/Events Specialist and VP, Communications to develop online CME for the community and especially the referring MD’s.
  • Track/coordinate visits, leave behinds, lunches/breakfasts and presentations, as well as scheduling follow-up visits.
  • Serve as community liaison for health system events; staff a booth, represent Mayfield to the referring and healthcare community.
  • Monitor progress and report results to VP and physicians on a regular basis.
  • Contribute to team effort by performing other duties as assigned.
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Ability to work with minimal supervision

Position Requirements

  • Sales/Marketing, Minimum BA/BS Degree, or Nurse, or relevant experience.
  • 1-3 years experience in healthcare, pharmaceuticals, medical technology or service industry

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Physician Liaison / Marketing Specialist position.

Location: Clinical sites
Reports To: Vice President, Operations and/or Operations Manager
Status: 40 hrs
Posted: 10.24.2016


Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Posts payments and adjustments to patient accounts; ensures all payments and adjustments are balanced on a daily basis. Prepare daily bank deposits.
  • Reviews Explanation of Benefits to assure proper payment and adjustment posting.
  • Responsible for refunds and transfers and minimizing unresolved credit balances.
  • Identifies and reports issues detrimental to prompt and correct reimbursement to management.
  • Maximize revenue recovery by providing feedback to account representatives on inadequate insurance payments to prompt insurance appeals for additional reimbursement.
  • Contribute to team environment by performing other duties as assigned.

Position Requirements

  • Education: High School Diploma
  • Experience: Two years experience in healthcare billing.
  • Demonstrates excellent customer service
  • Ability to convey empathy
  • Strong problem solving, problem prevention and decision making skills
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Ability to work with minimal supervision

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Staff Assistant, Operations position.

Mission

The mission of the Mayfield Clinic is to provide the best neurosurgical care for our patients.

We will accomplish this through:

  • Superior clinical outcomes
  • Compassionate patient care
  • Education and research
  • Innovation

Values

Integrity: We commit to honest and ethical behavior in all of our endeavors and interactions.

Excellence: We commit to the highest level of performance and continuous improvement.

Respect: We embrace the importance of all individuals, and value their diverse backgrounds, skills, and contributions.

Compassion: We commit to being compassionate and empathetic in all of our interactions.

Collaboration: We embrace teamwork, mentoring, cooperation, sharing of expertise, and empowerment.